The Role
Lead onboarding verification operations for Institutional and Retail segments, ensure compliance with regulations, manage team performance, and improve processes.
Summary Generated by Built In
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.About the Opportunity What You’ll Be DoingTeam Leadership & Operational Management
Perks & Benefits
We are seeking an experienced CDD Operations Manager to lead onboarding verification operations across Institutional (KYB) and Retail (KYC) segments.
This role will primarily oversee Institutional (KYB) onboarding, with additional oversight and alignment responsibilities across Retail (KYC) onboarding to ensure consistency in regulatory standards, operational controls, and customer experience.
As the organization scales, this role may expand to manage global onboarding teams driving standardized processes, governance, and performance management across multiple jurisdictions.
You will work closely with Compliance, Risk, Fraud, Product, and regional stakeholders to strengthen onboarding controls, improve operational efficiency, and ensure adherence to AML/CFT and sanctions requirements globally.
This position reports directly to the Global KYC Operations Senior Manager.
- Lead and manage the onboarding verification team across Institutional (KYB) and, where applicable, Retail (KYC) workflows.
- Ensure SLAs, quality standards, and regulatory obligations are consistently met.
- Provide coaching, performance management, and training to build a high-performing team.
- Act as escalation point for complex onboarding cases, including high-risk entity structures, PEPs and fraud-related referrals.
- Oversee end-to-end onboarding processes for both institutional and retail customers.
- Drive standardization of CDD/EDD frameworks across KYB and KYC segments.
- Develop and maintain robust policies, procedures, controls, and documentation standards.
- Ensure periodic review and refresh processes meet regulatory and internal requirements.
- Manage BAU onboarding operations and support migration or centralization initiatives where required.
- Identify process gaps and implement improvements to enhance efficiency and customer experience.
- Collaborate with Product and Tech teams to improve onboarding systems and automation.
- Prepare and present onboarding metrics, KPIs, and risk dashboards to senior management.
- Liaise with Compliance, Risk, Fraud, and Legal teams on onboarding matters.
- Support regional MLRO on escalated AML or fraud cases.
- Act as Subject Matter Expert (SME) on onboarding risk assessments and regulatory standards.
- Ensure customer data and documentation are maintained in accordance with applicable regulations and group policies.
Requirements
- 6–8+ years of experience in KYC/KYB and AML/CFT operations within financial services, fintech, or cryptocurrency, with strong expertise in Institutional (KYB) onboarding.
- Proven experience managing and developing onboarding or compliance operations teams, including SLA management, quality control, and performance oversight.
- Deep knowledge of AML/CFT regulations, sanctions frameworks, and global regulatory standards, with familiarity of the UAE regulatory environment.
- Strong hands-on experience reviewing complex corporate structures, identifying UBOs, assessing high-risk jurisdictions, and handling PEP and Enhanced Due Diligence (EDD) cases.
- Demonstrated ability to act as an escalation point for complex, high-risk onboarding and fraud-related cases.
- Experience developing, implementing, and standardizing CDD/EDD policies, procedures, and operational controls across multiple jurisdictions.
- Strong analytical and reporting skills, with experience preparing KPIs, dashboards, and presenting onboarding risk metrics to senior management.
- Experience driving process optimization, automation initiatives, and operational efficiency improvements in onboarding workflows.
- Excellent stakeholder management and communication skills, with the ability to collaborate effectively with Compliance, Risk, Fraud, Legal, Product, and Technology teams.
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
#LI-AZ1 #LI-HYBRID
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Skills Required
- 6-8+ years of experience in KYC/KYB and AML/CFT operations within financial services, fintech, or cryptocurrency
- Proven experience managing and developing onboarding or compliance operations teams
- Deep knowledge of AML/CFT regulations, sanctions frameworks, and global regulatory standards
- Strong hands-on experience reviewing complex corporate structures
- Experience developing, implementing, and standardizing CDD/EDD policies
- Strong analytical and reporting skills
- Excellent stakeholder management and communication skills
OKX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OKX and has not been reviewed or approved by OKX.
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Fair & Transparent Compensation — Pay is considered competitive or above market, especially in engineering, product, and legal roles across major hubs. This positioning is consistently cited as a major attraction for candidates.
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Healthcare Strength — Role descriptions indicate comprehensive medical, dental, vision, life, and disability coverage, with employer-paid premiums in some cases. Health coverage is highlighted alongside core benefits like PTO and parental leave.
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Wellbeing & Lifestyle Benefits — Allowances for education and fitness, meal perks and snacks, team-building budgets, and structured learning programs are described across locations. These extras enhance the total rewards package beyond base pay.
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The Company
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
