Manager, Case Management

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Tackle diverse employee relations matters across the Qantas Group 
• Partner with leaders to deliver consistent, high-quality outcomes in a fast-paced environment 
• Full-time permanent position based in Mascot, Sydney 

No matter where we are in the world, seeing our red roo take to the skies fills us with pride. You might be most familiar with the experience of our products and services, but there’s much more to us we’d like to tell you about. 

As one of Australia’s largest employers, our Human Resources function work closely with the business in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces. 

The Manager, Case Management (ER Specialist) will deliver expert advice and hands on coaching across a broad range of people management issues. You’ll provide consistent, high quality support to line managers across misconduct investigations, performance management, disciplinary procedures, grievance handling, fitness for work matters and internal appeals. This includes leading investigations into serious and sensitive matters, such as sexual harassment, and acting as an escalation point for complex cases. 

You will also play a key role in building capability across the People Services function for less complex and informal cases.  Reporting to a Portfolio Manager, Case Management, you’ll partner closely with business leaders and stakeholders to deliver balanced, fair and appropriate outcomes. You’ll succeed in this role if you bring a structured, organised and analytical approach,  and can thrive in a fast paced, high volume environment. 

You’ll have:

• Tertiary qualification in Employment Law, Human Resources or a related discipline, or equivalent experience.  
• Proven experience advising on individual people matters, including complex misconduct investigations and grievances.  
• Exceptional written and verbal communication skills, with strong attention to detail and a commitment to maintaining robust documentation and audit trails. 
• A proactive and pragmatic approach, with the ability to deliver solutions that support business needs and Group outcomes.  
• Strong end to end case management experience and the ability to provide timely, consistent and high quality advice.  
• Demonstrated experience coaching and mentoring others.
• Excellent relationship and stakeholder management skills, with the ability to influence, challenge and negotiate at all levels.  
• High level conceptual, analytical and problem solving skills, applied effectively to complex people matters.  
• Experience using reporting and data insights to identify trends, risks and opportunities for improvement.  
• Sound judgement, discretion and the ability to manage highly sensitive information.  
• Strong organisational skills, with the ability to balance case delivery, coaching responsibilities and competing priorities. 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.   
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. 

Applications close: Thursday, 3rd of September 2026