Manager of Case Management

Description

 Purpose:

The Manager of Case Management will assist team members to provide exceptional service to adults and families by achieving all agency standards. Responsible for supervision of a team of case managers that serve adults with severe and persistent mental illness (SPMI). 

Accountabilities:

• Provides clinical oversight for clients receiving case management services, including ongoing training on clinical care and clinical feedback for staff and the team, including field mentoring
• Participates in training new case management staff
• Provides weekly individual supervision and group supervision during team meetings.
• Assures that services being provided are appropriate to the clients needs.
• Assures team members achieve productivity, deliver quality services and record services in a timely manner and that the team meets revenue and quality standards.
• Responsible for administrative oversight of the case management team, including corrections within the electronic medical record, reviewing and interpreting data to maintain or change client outcomes or programmatic objectives, and managing the day-to-day operations of the team
• Receives and monitors case management referrals & assigns case managers accordingly.
• Completes quality reviews and authorization requests for services as necessary.
• Coordinates with community agencies and assures appropriate follow through of services for consumers.
• Monitors treatment activities for clients served within the team to ensure they are medically necessary and appropriate for each client’s individual needs.
• Ensures staff adhere to agency policies and procedures and compliant with regulatory standards including but not limited to Medicare/Medicaid and state regulatory requirements.

Requirements

 Qualifications:

Education: Master’s degree in the human services field, with emphasis in social work, psychology, rehabilitation or related field. Must have current licensure by the KS Behavioral Sciences Regulatory Board such as an LMSW, LMFT, LPC, LMLP LCP, OR LSCSW.

Experience: Four years in community mental health preferred. Two years supervisory experience, preferred 

Skills & Abilities:

• Familiar with treatment approaches (including Evidenced Based Practices) and needs of adults with SPMI.
• Familiar with key concepts of Recovery preferred.
• Excellent interpersonal and communication skills, including verbal, written and presentation skills. Includes ability to adapt style of communication. 
• Proficient in use of technology, including Microsoft Office. 
• Ability to establish effective working relationships with Center staff and community agencies.
• Complies and upholds with all relevant Center policies and procedures. 
• Ability to provide direction for programming and planning purposes.
• Ability to recognize and be sensitive to cultural and ethnic differences.
• Clearance through the Kansas Child Abuse/Neglect Register and criminal background check.
• Bilingual (Spanish/English) preferred but not mandatory.

Location/Travel/Work Conditions and Considerations:

• This position will be based at the 47th Street location.
• Work at other Center locations or at various community sites may be required to meet the business needs of the mental health center.
• Must provide proof of current Driver’s License (non-suspended & non-expired)
• Must provide and maintain dependable transportation, comprehensive automobile insurance coverage, and clean driving record. Must be willing to submit to a vehicle inspection or provide proof of inspection within last year.

Workplace Competencies:

• Communication & Active Listening: Clear, concise communication and active listening help to understand team issues, provide feedback, and convey expectations.
• Emotional Intelligence (EQ): Recognizing and managing your own emotions while understanding team members' emotions helps build rapport, improve morale, and manage stress.
• Conflict      Resolution: Addressing disputes proactively, calmly, and fairly to maintain a productive, collaborative team environment.
• Coaching & Mentorship: Shifting from taskmaster to coach by identifying underlying causes for delays, offering guidance, and supporting employee development.
• Delegation & Time Management: Trusting team members with responsibilities, managing priorities effectively, and ensuring deadlines are met.
• Organization: The abilities, habits, and systems that allow you to effectively use time, energy, and resources to achieve goals and increase productivity.
• Empathy & Trust: Building rapport by understanding employee perspectives, which boosts loyalty and engagement.
• Adaptability & Flexibility: Remaining calm and adjusting to changes, unexpected challenges, or crises.
• Diversity Awareness: Respecting and fostering an inclusive, diverse workplace.
• Constructive Feedback: Offering, and being open to receiving, feedback in a positive, respectful manner.
• Positivity & Recognition: Having a positive and optimistic attitude. Providing positive feedback and acknowledging team members’ hard work.
• Eagerness to Learn: Always willing to gain more knowledge and develop your skills. Inspiring your team to look for educational opportunities.