Manager, Interline Cargo Operations

We are looking for fast-readers and do-ers with a strong attention to detail. We transport cargo every day to over >100 stations across Asia on behalf of our customers, and coordinate with many Cargo Terminal Operators (CTOs). We rely heavily on CTOs and ground handlers to ensure we can maximize our ability to sell and transport cargo. To ensure the reliability of CTOs and ground handlers, we maintain strong communication with Team Leaders who will be overseeing the air operations team on a daily basis. They will be the main people advising the management on on-the-ground feedback from the customers and the operations teams. Their input is critical to ensure we consistently improve the quality and standard of service. 

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Manage and coordinate and oversee all aspects of cargo operations for air freight, including loading, unloading, and handling of shipments.
• Lead a team to ensure smooth operations, providing guidance, training, and performance evaluations.
• Develop and implement strategies to optimize transportation routes, reducing costs and improving efficiency.
• Negotiate contracts with carriers, suppliers, and vendors to secure favorable terms and ensure high-quality service.
• Resolve operational issues and discrepancies promptly to minimize disruptions in the supply chain.
• Collaborate with various departments to streamline processes and enhance overall efficiency.
• Analyze performance metrics and implement improvements to drive operational excellence for the CTO or 3PL
• Liaise with airline personnel, ground handling teams, and freight forwarders to ensure timely and efficient movement of cargo.
• Manage documentation, including air waybills, customs forms, and other required paperwork for international shipments.
• Monitor and track cargo throughout the transportation process, ensuring accuracy and compliance with regulations.
• Handle inquiries and resolve issues related to cargo, such as delays, damages, or missing shipments.
• Collaborate with internal teams and external stakeholders to optimize cargo loading, space utilization, and flight scheduling.
• Ensure compliance with safety regulations, security procedures, and airline-specific guidelines.
• Utilize software and systems for inventory management, tracking, and reporting purposes.
• Monitor the ULD movement and planning via ULD Stock Check Message (SCM) from CTO or GHA for all stations. 
• Supervise daily interline operations to ensure smooth cargo transfers, minimal disruptions, and timely delivery.
• Support digital initiatives to automate and streamline interline processes, including e-AWB integration and cargo tracking tools.
• Recommend system enhancements or upgrades to improve efficiency and data accuracy.
• Act as the point of escalation for interline-related service issues or contractual disputes.
• Establish and monitor KPIs to evaluate interline performance, including load factors, service reliability, and partner contribution.
• Provide support and assistance to other departments for cargo-related matters as needed.

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders:

• Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
• Do what is needed to get things done, as they believe speed is more important than anything else to effect change
• Over communicate, particularly as they are all quite autonomous
• Take care of our staff, and treat them as they would want to be treated
• Are rigid on goals, but flexible on the details
  

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Strong communication skills
• Strong interpersonal skills - ability to speak English fluently
• Able to operate computer programmes such as microsoft office
• Working experience with standard data-entry software
• Meticulous with work - double checking for accuracy of data entry