- Oversee end-to-end card program operations, including issuance, transaction processing, and lifecycle management for debit, credit and prepaid portfolios.
- Develop and implement risk management policies, monitor for fraud, and ensure adherence to federal regulations and card network rules in conjunction with vendor and internal fraud and product management departments.
- Develop expert-level user skills for systems related to the job function. Provide subject matter expertise for card products within assigned scope such as debit cards, credit cards, international cards.
- Provide effective design and oversight of department procedures and functions. Review functions. Review current procedures to ensure completeness, effectiveness and efficiency and recommend changes as needed.
- Ensure compliance with all regulatory and processor requirements related to debit/credit card products.
- Manage internal and external audits when required. Manage periodic federal and card network reporting requirements.
- Advanced understanding of the end-to-end card product life cycle management, including transaction flows authorization, clearing, settlement and chargebacks.
- Experience with mergers & acquisitions, including card product/service transformations and processor or brand conversions.
- Expertise in federal and state regulations as they apply to regulated debit card programs and commercial credit cards.
- In depth knowledge of and network operating rules and requirements related to card operations.
- Knowledge of basic rules and regulations relates to Deposit Operations.
- Knowledge of Bank operational policies and procedures.
- Expertise in leading geographically dispersed building teams.
- Ability to partner and collaborate with Expertise in managing cross-functional teams including vendors, stakeholders, and bank personnel and developing related Expertise in building/maintaining comprehensive processes and procedures.
- Excellent communication and leadership skills.
- Ability to solve problems, troubleshoot, and handle high stress situations.
- Proficiency with card management systems, payment networks, network rules, and digital wallet technology.
- Be well organized, a team player, motivated and flexible with working hours. Individuals must be able to work independently, have strong leadership and project management skills, have the ability to prioritize work and perform well in a high-volume environment.
- High School Diploma or GED and a minimum of 7 years within a financial industry in credit/debit card operations.
- Bachelor's degree in finance, business, or a related field. Experience with Visa, MasterCard, NYCE, FIS card processing.
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At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927. For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small. We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed. ©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
