Manager, CAR-T Commercial Operations & Analytics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Johnson & Johnson recruiting for a Manager, CAR-T Commercial Operations & Analytics, located in Horsham, PA.

About Oncology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Oncology team is focused on the elimination of cancer by discovering new pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to results.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

The Manager, CAR-T Commercial Operations & Analytics is accountable for the continued implementation of customer experience enhancements to improve the CARVYKTI® end-to-end order fulfillment platforms. This position will be responsible for collaborating with stakeholders to document the business case for system and process improvements, design the roadmap strategy for AI implementation within our order fulfillment platforms, and collect continuous voice of customer feedback.

 Key Responsibilities

• Acts as the strategic and operational business product owner of CARVYKTI® order management platforms

• Through VOC, data & analytics, and Market Research, identify new opportunities for processes and/or technical enhancements the team can deliver to facilitate a superior customer experience

• Responsible for the strategic roadmap for order management platforms, inclusive of AI enablement opportunities

• Responsible for ingestion of and requirements gathering for system enhancements from internal and external users

• Deliver business case and value realization by ensuring enhancements are prioritized for scale, efficiency and customer experience

• Measure & communicate effectiveness of process & technology improvements implemented through appropriate governance forums

• Partner with training lead to ensure value of internal and external technology improvements is included within the training materials

• Partner with the marketing team to bring customer facing and/or training materials through the appropriate review and approval channels (i.e. CAC, iMPROVE, etc.)

• Partner with external agencies and key internal groups within the organization (Market Research, Supply Chain, J&J IT, Order Specialists) 

• Recommend and track metrics & KPIs to measure value of implemented enhancements that tie to improving the customer experience.

• Ensure data connectivity with CARVYKTI® teams to ensure consistency / accuracy

• Analyze real time system data usage to confirm value realization of enhancements

This is not a comprehensive listing of job functions. Other tasks may be assigned, as needed.

Qualifications:

• A minimum of a Bachelor's degree is required. An advanced degree is helpful.

• A minimum of 5 years of business experience in healthcare is required, with 2 years of experience in the pharmaceutical industry preferred

• Capable of leading and prioritizing multiple projects simultaneously

• Able to partner and influence across functions and organizations to drive business results

• Prior experience managing a technology product is required

• Prior experience working within agile development framework is required

• Excellent communication skills (written and oral) and experience addressing senior management

• This position is based in Horsham, PA and requires up to 10% travel

• Prior healthcare marketing and/or customer-facing experience is preferred

• Prior experience working with/within Salesforce applications is preferred

• Prior experience working with JIRA is preferred

This role reports to the Senior Manager, CAR-T Commercial Operations & Analytics.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

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