Manage end-to-end candidate and university partner operations, including milestone tracking, escalations, stakeholder coordination, team accountability, performance reporting, dashboard maintenance, SOP adherence, and process improvement. Lead campus and team points of contact, monitor operational metrics, identify risks and recurring issues, and implement solutions that improve execution timelines, candidate experience, partner satisfaction, and operational consistency.
Summary Generated by Built In
End-to-End Operations Management
• Own candidate and partner operations, ensuring key activities are tracked and closed within TATs.
• Drive key milestones and identify operational gaps and risks and drive timely resolution
• Ensure SOP adherence while proactively identifying and resolving operational gaps.
Candidate & Partner Management
• Own candidate concerns and escalations, ensuring timely resolution and clear communication.
• Build strong relationships with university partners and act as a key POC for their requirements.
• Monitor partner performance and drive improvements in delivery and experience.
Stakeholder & Cross-Functional Management
• Coordinate with university partners, campus POCs and Corporate teams for seamless execution.
• Drive cross-functional alignment, clear ownership and timely closure of dependencies.
• Manage escalations with urgency, maturity and effective communication.
Team Management & Accountability
• Lead and support campus/team POCs across candidate and partner operations. • Delegate responsibilities, track deliverables and drive timely execution.
• Review performance and foster a culture of ownership and accountability.
Data, Performance & Reporting
• Track candidate, partner and operational metrics to monitor performance.
• Analyze trends and identify recurring issues, risks and improvement opportunities. • Drive regular reviews and maintain accurate dashboards, trackers and reports.
Process Improvement & Operational Excellence
• Identify recurring operational challenges and implement sustainable solutions.
• Standardize processes and drive consistent SOP adoption across teams and campuses.
• Continuously improve efficiency, TATs, candidate experience and partner satisfaction.
