Manager, Business Transformation

Posted Yesterday
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Irving, TX, USA
In-Office
Mid level
Retail
The Role
Lead cross-functional business transformation initiatives: define scope, build teams, develop project plans, manage budgets, track risks/issues, drive accountability, and manage transitions to the Global Solution Center ensuring operational efficiency and measurable results.
Summary Generated by Built In

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

This position is part of the Business Transformation Office responsible for providing support for key strategic and operational initiatives at 7-Eleven involving cross functional teams. The manager is responsible for supporting the organization execute business transformation initiatives to ensure cross functional alignment, drive and manage the teams to meet strict deadlines and achieve financial goals. This manager will also play a critical role in managing capability transitions from onshore teams to the Global Solution Center (GSC) located in India; ensuring smooth integration & operational efficiency. This position involves strategic planning, operational oversight, project management, consulting, and transition / change management.

KEY DUTIES AND RESPONSIBILITES:

· Ensures that scope and business objectives are clearly documented and agreed to for complex, cross-functional initiatives.

· Identify and organize the appropriate cross-functional teams to achieve initiative goals. Collaborate with cross-functional teams to develop detailed project plans, identifying the proper work streams owners and cross-work stream dependencies. Coach teams to ensure the project team works together efficiently and effectively.

· Work collaboratively with business owners to define initial budget and resources required. Manage and analyze on-going financials to ensure project is tracking to budget.

· Understand the details of the project plan to effectively manage the dependencies and adjust plans as necessary. Drive accountability and project progress according to the aligned-on project plan.

· Identify and document project risks and issues, escalating when appropriate and developing mitigation strategies to minimize project impacts.

· Through regular cadence of reporting, ensure visibility and transparency on initiative progress milestones, financial governance, issues and risks.

· Focus on driving results, finding cost saving opportunities and efficiencies in the project life cycle while leveraging project best practices.

· Manage comprehensive transition plans for fulfilling resource demands from US business partners at the Company’s GSC.

· Collaborate with cross-functional teams and engage with key stakeholders to execute GSC transition activities, ensuring smooth and effective change management of processes.

Qualifications:

 EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 4+ years

YEARS OF MANAGEMENT EXPERIENCE: 1+ years

CERTIFICATIONS / LICENSES

SPECIFIC KNOWLEDGE AND SKILLS:

· Ability to effectively build relationships to influence stakeholders and teams through indirect leadership, working across organizational lines and varying levels of the organization, including VP/SVP level.

· Ability to effectively facilitate and lead meetings of varying size and purpose based on audience.

· Demonstrated ability to communicate key project points and adjust communications as needed based on audience, making the complex simple to understand.

· Develop an understanding of company vision, strategy, and key initiatives. Achieve detailed understanding of functional area of the project and related processes to be able to challenge assumptions and thinking and provide thought leadership.

· Ability to solve problems by assessing the situation, leveraging data where applicable, identifying root cause and developing potential solutions.

· Ability to operate in environments with ambiguity and ability create clarity.

· High level of agility and adaptability; ability to quickly learn details of new business functions and operate in various project methodologies

· Identify dependencies and impacts of project changes across other key initiatives

· Develop metrics and KPIs to measure the success of transformation initiatives.

· Manage collaboration and communication with other teams, both internal and external, to ensure teams have what they need and can work efficiently.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.

Skills Required

  • Bachelor's degree (4-year)
  • 4+ years of relevant work experience
  • 1+ years of management experience
  • Experience managing complex cross-functional projects and delivering against deadlines
  • Experience with financial planning, budgeting, and ongoing financial analysis for projects
  • Experience in transition and change management, including handoffs to offshore/Global Solution Center teams
  • Ability to influence stakeholders across levels (including VP/SVP) and build relationships
  • Strong facilitation, communication, and stakeholder reporting skills
  • Ability to develop metrics and KPIs to measure transformation success
  • Problem-solving skills, comfort with ambiguity, and ability to quickly learn new business functions

7-Eleven Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about 7-Eleven and has not been reviewed or approved by 7-Eleven.

  • Healthcare Strength Medical, dental, and vision coverage are offered, alongside life insurance, FSAs, and 24/7 EAP and mental‑health resources. Multiple plan options, regional offerings, and dependent coverage are described for eligible employees.
  • Leave & Time Off Breadth Paid time off covers vacation, sick, and personal days, with additional allowances for holidays, bereavement, and jury duty leave. PTO typically accrues based on hours worked.
  • Career-Linked Recognition & Rewards Bonuses, leadership shoutouts, store/company-wide visibility, and employee referral rewards are part of the rewards framework. Opportunities for career growth and tuition assistance are also mentioned.

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The Company
HQ: Dallas, TX
47,526 Employees
Year Founded: 1927

What We Do

7-Eleven introduced the world to convenience. And in return, the world made us the #1 convenience retailer. It started with a simple idea – give customers what they want, when and where they want it. That was 1927. And what started on a single ice dock in Dallas, Texas, has since grown to more than 70,000 locations in 18 countries around the globe. The idea may have been simple, but it started a retail revolution.

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