Manager Business Systems - Engineering PLM

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 50+ million homes, and 13 million+ people rely on the myQ®  app daily.

This role is within Chamberlain’s IT Enterprise Applications function responsible for all aspects of the design, implementation, deployment, in support of application solutions and for driving transformational projects within Engineering and areas using PLM toolsets.   A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on PTC’s Windchill and Atlassian Application Suites. Requires a minimum 9 years’ experience in Information Technology, preferably applications development or configuration and a Bachelor’s degree in Information Systems or equivalent.

Job Responsibilities:

• Lead and manage a team of technical and functional resources to design, configure, develop, test, implement, and support applications that enable Product Lifecycle Management, focused on PTC Windchill, Atlassian Suite, and related applications.

• Lead teams of cross-functional business stakeholders and IT analysts to understand business processes, gaps, pain points, and objectives; guide the team to elicit, define, and analyze business requirements

• Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices; delivered with quality and consistency

• Manage creation of deliverables according to the Software Development Lifecycle such as functional and technical specifications; review deliverables of direct reports to ensure quality, consistency, and long-term supportability

• Work with business stakeholders to manage and prioritize work backlog and create plans and schedules for delivery

• Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management

• Manage the support of production systems to meet service levels; create resource plans to ensure support coverage, enforce policies, and governance over PLM Toolset.

• Drive continuous improvement in business processes, and support business re-engineering efforts; research and represent industry best practices; drive productivity in IT processes

• Manage end-to-end project delivery; prepare work estimates and work schedules; manage issues and risks; manage stakeholder communications

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

• Protect CG’s reputation by keeping information confidential

• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

• Contribute to the team effort by accomplishing related results and participating on projects as needed

Job Requirements: 

• Bachelor’s degree in Information Systems or equivalent

• Minimum 9 years’ experience in Information Technology, preferably applications development or configuration in the PLM/Engineering space.

• Minimum 7 years hands-on experience with PTC Windchill including configuration and administration

• At least one full lifecycle implementation of Windchill and/or Atlassian Tools including Blueprint through deployment phases

• Minimum 7 years working with business processes related to Product Lifecycle Management such as Design, Development, Product Management, Product Launch, Data Management, and Data Cleansing.

• Experience with developing Technology Roadmaps in support of business objectives for the PLM space

• Prior experience in a direct or indirect management capacity

• Able to travel occasionally domestically

Knowledge, Skills, and Abilities:

• Outstanding skills in systems analysis, problem analysis, debugging, troubleshooting, and technical error resolution across multiple technologies. Identifies resource requirements, organizes and leads teams to resolve problems rapidly; identifies business impact and proactively communicates to business stakeholders on critical issues.

• Leading knowledge of SDLC; accountable for resources adhering to process; able to manage a complex solution from design through development, testing, and deployment including change management, communications and training; drives process improvements year over year to increase efficiency and effectiveness of the SDLC.

• Recognized "go-to" resource by business stakeholders to help analyze and solve business problems; considered an indispensable partner by business stakeholders; lead business requirements analysis, develop a point of view, and recommend solutions based on experience and industry best practices.

• Expertise in data analysis; strong knowledge of business reporting needs and KPIs and ability to translate those needs into reporting solutions; strong knowledge of application data models, able to analyze data to answer business questions and present results to business stakeholders up to senior management.

• Business Relationships: Build and maintain strong relationships with stakeholders from end users to Directors; proactively manage stakeholder expectations; sought out as a trusted advisor; maintain strong working relationships with key internal customers.

• Project Management: Able to create work breakdown structure and project plans for medium sized, complex, cross-functional projects; able to identify resource requirements and create resource plans; able to effectively manage project execution, manage issues and risks, and drive successful completion on-time/on-budget.

• Communicate clearly and effectively in both written and verbal communications; concise and direct; can communicate effectively to all levels; can speak in business language, articulate a point of view and drive to a business decision.

• Strong Working Knowledge of PTC Windchill Suite of Products and Industry best practices.

Preferred Job Requirements:

• Master's degree in Computer Science

• Familiar with CQL, JavaScript, Python, and Java

• Familiar with Engineering Change Processes and associated workflows

• Experience with companies who design products internally and in collaboration with third parties

• Minimum 5 years hands-on experience with Atlassian Suite including administration and configuration of cloud-based applications preferred

• Experience with global environments and global product development processes

• Strong Working Knowledge of Atlassian Cloud solutions and governance

• Experience Adminstering Atlassian Jira and Confluence tools used with managing issues, kanban boards, software/hardware projects within an Engineering & Manafucturing type environment.

• Experience with Adminstering PTC Windchill products such as PDMLink, MPMLink, ProjectLink.

• Experience with leading teams through blueprint dicussions on technical solutions supporting business processes.

• Experience with developing roadmaps for technology, developing business cases for technology solutions that support processes within a department or organization.

• Experience managing Atlassian solutions that support multiple areas of an organization with diverse needs.

The pay range for this position is $97,700.00 - $184,175.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.