Manager, Business Strategy & Analytics

Description

Position Overview:

The Chicago Bulls Business Strategy and Analytics Department is a team of strategic critical thinkers who champion a continuous improvement mindset across the organization. Our mission is to collaborate with key decision makers across the business and empower them with data and insights to better serve our fans.

Responsibilities:

The Manager, Business Strategy & Analytics will report to the Director of Business Strategy & Analytics and support efforts to improve data-driven decision-making across the organization, with a specific focus on fan insights. This role will: 

• Provide org-wide stakeholders with a data-driven perspective on who our fans are, what they care about, and how they behave, leveraging primary and secondary research and fan segmentation
• Partner with other departments, primarily Marketing and Content, to:
• Set clear goals for key projects to align with organizational priorities, and define how we measure success and track fan engagement
• Design and implement strategic solutions (e.g., dashboards, reports, and trackers) to provide clear insight into historical, current, and projected performance of key business metrics 
• Create, maintain, and evolve fan feedback surveys and distill insights from results for key stakeholders
• Perform research to better understand our fans globally, nationally, and locally and share those insights internally to help us better serve our fans  
• Leverage third party syndicated research to discover insights about our brand, fans, and customer experience
• Perform ad-hoc analysis to address specific business questions and produce measurable insights and recommendations
• Manage and develop analyst(s), providing clear direction and prioritization to ensure high-quality, impactful work, cultivating a collaborative environment that promotes innovation and continuous learning

Qualifications:

• 4+ years of professional experience in consulting, finance, strategy, business operations, analytics roles or      related field (prior experience in sports not required)
• 1+ years managing staff preferred but not required
• Bachelor’s degree with a consistent track record of professional and personal achievement
• Outstanding Microsoft Excel & PowerPoint skills, with experience analyzing and synthesizing large data sets
• Proficiency in SQL, preferably working with a Cloud Data Warehouse such as Redshift, BigQuery, or Snowflake
• Experience in crafting effective charts, graphs, and visualizations (Tableau preferred)
• Experience in marketing analytics and fan segmentation research and development preferred

Who You Are:

The perfect candidate has a strong mix of the following:

• Exceptional interpersonal and communication skills with the ability to build relationships and share findings with both technical and non-technical team members
• Critical thinking and problem-solving expertise that can analyze large quantities of data and prioritize what variables are most relevant for the decision we’re trying to make
• Comfort working in a fast-paced environment and able to adapt quickly to real-time changes to the business
• Willingness to dive into the details to identify insights that evolve how we think about our ticketing strategy
• Execution mentality that combines data with strategy to drive towards business outcomes
• Entrepreneurial spirit that thrives in a high profile, small business, proactively balancing multiple projects at once

Compensation & Benefits:

The base salary range for this role is $90,000 - $105,000 annually + structured bonus and is commission eligible. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.

The Chicago Bulls offer competitive benefits and perks. Our full-time offerings include, but are not limited to:

• Healthcare, dental, and vision coverage
• 100% paid premium for basic employee life insurance and disability coverage 
• 401(k) with employer match plus annual discretionary contribution 
• Flexible spending account for healthcare and dependent care as well as commuter      benefits
• Paid time-off including vacation, sick, holiday, days of significance, and      parental leave 
• Complimentary home game tickets, parking, and gym access
• Complimentary snacks, lunch and dinner (if working games / events)
• Pet Insurance

The Chicago Bulls offer workplace flexibility. Full-time remote work is not an option for this role and interested applicants should be currently located in or prepared to move to the Chicagoland area. 

We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.