Manager, Business Risk & Regulatory Change

The Manager, Business Risk & Regulatory Change is a key Line 1B role embedded within the Individual Insurance Canada business unit. This position ensures that regulatory changes and business risk management requirements are proactively identified, assessed, and integrated into business processes and delivery initiatives.

Reporting to AVP, Digital Delivery, the Manager will partner with business and delivery teams to translate regulatory and risk requirements into business actions, conduct and/or coordinate impact assessments, define clear paths to compliance and support project management for larger regulatory changes impacting multiple areas.

Position Responsibilities:

Regulatory Change Management

• Facilitate end-to-end regulatory change management, including socialization of new requirements and engaging relevant stakeholders to capture impact analysis for business processes, systems, and controls.

• Collaborate with compliance, legal, privacy, operations, and delivery teams to translate regulatory requirements into actionable business and system requirements.

• Define and communicate clear paths to compliance and senior leadership, including the establishment and tracking of corrective action plans and the associated timelines.

• Facilitate cross functional forums, coordinate project management activities, and maintain trackers related to regulatory change initiatives for business stakeholders in partnership with Compliance.

• Develop tools, templates, and training materials to enable consistent compliance practices across Insurance & GWS business areas.

Risk & Compliance Reporting

• Coordinate and deliver risk and compliance reporting, including:

  • Monthly regulatory updates for business reviews

  • Regular input required for Risk Committees

  • Regular key risk metrics reporting

  • External regulatory surveys (e.g., Code of Market Conduct)

  • Other relevant ad-hoc reporting to support the delivery organization overall

Risk Management and Stakeholder Engagement

• Serve in a Line 1B Risk Management role for Insurance & GWS Line 1 business areas, including inforce management.

• Act as a trusted advisor to business leaders and delivery teams, providing guidance on compliance and risk management requirements.

• Assist in performing risk assessments, evaluating control environment, and developing mitigation plans for assigned change initiatives in collaboration with business stakeholders.

• Assist business stakeholders with Risk and Control Assessments and Operational Resilience activities.

• Manage internal risk incidents/loss events owned by business stakeholders to ensure they are logged in timely manner, corrective actions plans are developed and implemented within the given deadlines.

Required Qualifications:

• Bachelor’s degree with 5+ years of experience in business risk management, audit, regulatory change, or compliance within financial services or insurance.

• Strong knowledge of audit and compliance methodologies, control frameworks, risk management practices, and experience with risk management tools (e.g., Archer or similar)

• Excellent communication and stakeholder management skills, with the ability to proactively engage cross-functional partners, foster open dialogue, and bring teams together to drive alignment on shared goals.

• Ability to quickly understand business processes and their regulatory / risk implications, analyze complex situations, reach appropriate conclusions, and make value-added and practical recommendations.

• Proven project management skills, with a track record of delivering projects on time and within budget as well as being able to shift priorities quickly when needed.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.