Manager, Business Process Management Workflow

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a Manager of Business Process Management (BPM) Workflow working in our Newport Beach, CA office; Omaha, NE office.
As a Manager of BPM Workflow within the Pacific Life Technology team, this person will lead the strategic direction and operational management of BPM platforms within the Enablement Platform Portfolio organization of a leading insurance company. The manager will oversee platform transformation, ensure alignment with enterprise architecture, and drive process automation and optimization across business units.
How you will make an impact:

•  Lead and manage the Workflow platform team through transformation and migration efforts.
• Act as the strategic product owner for a Workflow platform, defining and executing platform OKRs and roadmap.
• Collaborate with IT and business stakeholders to deliver scalable, secure, and efficient workflow solutions.
• Ensure platform health, performance, and compliance with enterprise standards.
• Partner with vendors and internal teams for upgrades, licensing, and platform enhancements.
• Oversee platform governance, user access policies, and integration strategies.
• Contribute to architecture design, technical risk management, and process development.
• Support business continuity planning and risk assessments related to BPM Workflow systems.

The experience you will bring:

• 8+ years in technology solutioning within insurance or financial services.
• 5+ years in business process management, preferably with Appian, AWD/Chorus, or similar platforms.
• 2+ years leading cross-functional teams and managing complex IT projects.
• Experience with platform-as-a-service (PaaS) models and embedded engineering frameworks

What will make you stand out:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Certifications in BPM tools (e.g., Appian Certified Lead Developer) preferred.
• Strong understanding of enterprise architecture, process automation, and digital transformation.

#LI-DW1
You can be who you are.
People come first here. We’re committed to a inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Benefits start Day 1.
Your wellbeing is important. We’re committed to providing flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.