Manager, Business Operations

Qualifications

• 7-10 years in strategic planning, business operations, or a related field, with progressive levels of management experience

• Experienced in developing and scaling enablement programs, including training materials, workshops, and best practices that support responsible and effective adoption, experience with AI is a plus!
• Strong communication skills with a demonstrated ability to educate, influence, and engage stakeholders.

• Strong leadership and management skills, with the ability to inspire and motivate teams to achieve results.

• Excellent communication and influencing skills, with the ability to engage stakeholders at all levels of the organization.

• Strong understanding of organizational dynamics, change management principles, and leadership development

  strategies.

• Strategic thinking and problem solving abilities, with a focus on driving business outcomes through effective OD

  interventions.

Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about 

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $106,400.00 to $159,600.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement 
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

If you have any questions or concerns about this posting, please email [email protected]. 

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Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.  

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.  

 With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. 

Want to work with highly motivated individuals on high-performance teams? Join WWT today! 

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges. 

The Business Operations Manager oversees and coordinates multiple medium to large-sized projects and initiatives within the

organization that impact a significant portion of the business. Managers demonstrate mastery in leading complex projects

aimed at optimizing organizational performance. They take ownership of the entire process from identifying areas for

improvement to designing and implementing tailored solutions. Typically, they manage other Ops professionals, develop and

implement operational strategies, and collaborate with senior leader level stakeholders to drive organizational change and

improvement. The Operations Manager is key to building and scaling operational frameworks that support the organization's

growth ambitions and profitability while providing fulfilling careers and professional satisfaction to the team.

Job Responsibilities

• Manage a portfolio of medium to large-sized projects and initiatives, prioritizing resources and ensuring alignment with organizational goals and objectives.
• Develop and implement operational strategies and solutions that align with business goals.
• Take ownership of key business processes, ensuring they are efficient, effective, and continuously improved.
• Lead the day-to-day work of one or more team members
• Lead cross-functional teams to execute complex operational initiatives. Coordinate resources and manage stakeholder expectations.
• Identify operational risks and develop mitigation plans. Ensure compliance with relevant regulations and policies.
• Oversee the monitoring and reporting of operational performance metrics. Drive initiatives to achieve performance targets.
• Shapes communication strategy and execution for the Deployment Services organization.
• Serves as advisor to leadership on internal engagement and messaging effectiveness.
• Owns and evolves content frameworks, style guides, editorial calendars, and communications platforms.
• Leads continuous improvement initiatives, applying analytics and feedback to drive change.
• Partners across functions to ensure consistency and clarity in digital and technical content.
• Mentors others and drives knowledge sharing practices within the team.
• Anticipates organizational needs and proactively plans for future communication or support initiatives.