Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.
Practice Fusion
Practice Fusion is a cloud-based ambulatory EHR platform in the U.S., supporting over 30,000 medical practices in delivering better care to 5 million patients a month. Practice Fusion is committed to delivering intuitive and easy-to-use health IT solutions to small, independent medical practices.
Practice Fusion also offers services that make healthcare better for everyone—including clinical labs, pharmacies, imaging centers, health systems and other members of the healthcare ecosystem. These partners utilize the Practice Fusion platform to help coordinate care and develop innovative programs that help improve healthcare outcomes, reduce costs, and improve patient experience.
Manager – Business Operations (Quote-To-Cash), Veradigm
Remote US
Job Summary
Veradigm is seeking a strategic and systems-savvy Business Operations Manager to drive operational excellence across our Quote-to-Cash (Q2C) processes. In this role, you'll partner cross-functionally with Sales Operations, Finance, IT, Product, and Customer Success to optimize and scale our Q2C systems and workflows. You’ll be responsible for enhancing end-to-end business operations by improving and integrating critical systems such as Salesforce, CPQ, and Zuora, ensuring seamless execution from quote creation through revenue recognition.
If you are passionate about improving operational performance through systems, process, and collaboration—and have a deep understanding of the Q2C lifecycle—we want to hear from you.
What you will contribute:
- Lead and manage initiatives that support and optimize the end-to-end Quote-to-Cash process, focusing on system integration, process automation, and operational scalability.
- Collaborate with GTM, Finance, Product, and Engineering stakeholders to identify gaps, define business requirements, and implement solutions across Salesforce, CPQ, Zuora, and other business platforms.
- Own Q2C system configurations and workflows, ensuring data integrity, accurate billing, and process alignment across departments.
- Translate complex business needs into clear system and process improvements, including development of business cases, documentation of requirements, and stakeholder communication.
- Monitor and report on key Q2C metrics, providing insights that guide strategic decisions and support performance improvement.
- Proactively identify opportunities for automation and operational enhancements that drive efficiency and reduce friction in the customer lifecycle.
- Serve as project manager for system upgrades, tool implementations, and cross-functional Q2C initiatives.
- Ensure compliance with revenue recognition and billing policies by aligning systems and processes with accounting standards.
The ideal candidate will have:
- 7+ years of experience in Business Operations, Revenue Operations, or related roles with a clear focus on Q2C or billing operations.
- 3+ years of experience managing people or leading cross-functional project teams.
- Strong experience working with Salesforce, CPQ tools, and Zuora (or equivalent subscription billing systems).
- Deep understanding of the Quote-to-Cash lifecycle, including quoting, contracting, billing, invoicing, collections, and revenue recognition.
- Exceptional analytical and systems-thinking skills; experience leveraging Excel, SQL, or BI tools (e.g., Tableau, Power BI) to deliver actionable insights.
- Proven ability to lead cross-functional initiatives and effectively communicate across technical and non-technical audiences.
- Demonstrated success in improving business processes and deploying system-based solutions that support scale and efficiency.
Bonus Qualifications:
- 2+ years of experience in a SaaS-based environment, demonstrating a deep understanding of cloud-based technologies and operational workflows.
- Healthcare sector experience, providing valuable insight into the unique challenges and regulatory requirements of the industry.
- Proficient in PowerBI or Tableau, showcasing advanced skills in data visualization and analysis to drive informed decision-making.
- Proficiency in Jira, Confluence, or other agile project management tools.
Travel Requirements: Less than 10%
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.
Visa Sponsorship is not offered for this position.
At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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Veradigm LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veradigm LLC and has not been reviewed or approved by Veradigm LLC.
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Healthcare Strength — Health coverage is broad from day one, including medical, dental, vision, an Employee Assistance Program, and wellness resources. Feedback suggests mental‑health recharge days further strengthen the overall health offering.
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Leave & Time Off Breadth — Time off includes PTO, paid holidays, sick time, a volunteer GiveBack day, and companywide recharge days. These elements indicate a comprehensive time‑away framework that supports work‑life balance.
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Parental & Family Support — Paid parental leave and adoption reimbursement are part of the core offering. Family‑oriented supports are clearly articulated alongside other standard benefits.
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What We Do
Veradigm is an integrated data systems and services company that combines data-driven clinical insights with actionable tools to help healthcare stakeholders improve the quality, efficiency, and value of healthcare delivery—these stakeholders include biopharma, health plans, healthcare providers, network partners, and most importantly, the patients they serve. We build solutions that are designed to help healthcare stakeholders to improve patient lives through data driven insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. As a result, Veradigm attracts leaders in healthcare, technology, and innovation, seeking to work with us to deliver insights and solutions to the benefit the healthcare ecosystem with the objective being to improve healthcare quality while lowering the cost of healthcare. Veradigm is an organization comprised of passionate and energetic people whose everyday focus is on helping all healthcare stakeholders drive the best care possible for healthier communities. We believe diversity is the foundation of innovation, and we are dedicated to fostering an inclusive environment that supports the talents of all people
