Your focus will be on identifying automation opportunities, troubleshooting operational challenges, implementing process improvements, and maintaining high standards for service delivery. The ideal candidate is highly detail-oriented, data-driven, solution focussed and passionate about streamlining operational processes in a fast-paced environment.
What You’ll Do:
- Identify automation opportunities within flight operations functions and define detailed requirements for system improvements.
- Work directly with the Product & Engineering team and Third-Party Vendors to implement and maintain automation solutions.
- Monitor the effectiveness of automation tools and collaborate with stakeholders to optimize workflows and reduce manual intervention.
- Evaluate new initiatives for their impact on mid-office processes and make necessary changes to support operational scalability.
- Proactively identify and analyze inefficiencies in current processes, leveraging data to make informed recommendations.
- Troubleshoot escalated issues within mid-office operations, identifying root causes and implementing solutions.
- Continuously assess workflows to eliminate bottlenecks and drive operational excellence.
- Act as a partner to Service Delivery, Product, Engineering, and external teams to drive process improvements.
- Act on and incorporate insights from frontline agents into automation and process refinement initiatives.
- Define and maintain standard operating procedures (SOPs) for relevant mid-office functions.
- Develop training materials and process documentation to ensure seamless knowledge transfer across teams.
- 5+ years of experience in travel operations, flight operation functions preferably within a TMC, OTA, or airline environment.
- Strong understanding of GDS systems (Sabre, Amadeus preferred) and travel industry workflows, including booking, fulfillment, and reconciliation processes.
- Experience working with automation tools, workflow management platforms, or AI-driven solutions is a plus.
- Ability to analyze complex workflows, identify inefficiencies, and develop practical solutions.
- Strong attention to detail with a proactive and solution-oriented mindset.
- Excellent verbal and written communication skills to work effectively with internal and external partners.
- Strong stakeholder management abilities, with a proven track record of cross-functional collaboration.
- Ability to multitask, prioritize, and manage competing projects in a dynamic environment
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What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
