Who We Are:
At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.
Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn.
What We Need:
We’re looking for a curious, analytical, and highly collaborative Manager, Business Insights & Analytics to join our team. In this role, you’ll serve as a strategic thought partner to cross-functional leaders, transforming complex data into clear, actionable insights that drive both day-to-day operations and long-term business strategy.
As Manager, Business Insights & Analytics, you’ll own the development and evolution of dashboards, reporting frameworks, and analytical models that surface performance trends, uncover opportunities, and inform decision-making across the organization. You’ll work closely with stakeholders in Operations, Finance, Product, Growth, and Clinical teams to define metrics, align on priorities, and ensure insights are timely, accurate, and impactful.
This role is ideal for an analytics professional with a strong technical foundation who’s ready to expand their influence—moving beyond reporting to lead analyses, mentor others, shape best practices, and help build a scalable, insight-driven analytics function.
What You Will Do:
- Design, develop, and continuously evolve dashboards and reporting frameworks that surface trends in utilization, provider performance, patient outcomes, and operational efficiency.
- Analyze complex datasets across claims, authorizations, utilization management, and operational systems to identify opportunities for cost optimization, quality improvement, and workflow efficiency.
- Partner closely with stakeholders across Clinical, Operations, Finance, Growth, and Compliance to understand business objectives, define success metrics, and deliver actionable, data-driven solutions.
- Lead and support contract and performance analytics, including utilization management metrics, service-level agreements (SLAs), and vendor and provider performance tracking.
- Translate complex analyses into clear, compelling insights and recommendations, tailoring communication to executives, operators, and technical audiences.
- Collaborate with the central Data team to define analytics use cases, validate data models, and ensure data quality and consistency, enabling reliable, scalable insights across the organization.
- Proactively identify gaps in reporting, metrics, or data availability and recommend enhancements to improve visibility and decision-making.
- Contribute to the development of analytics best practices, documentation, and standardized reporting approaches to support scalability and self-service analytics.
What You Have:
At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:
- Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field.
- 4+ years of experience in business analytics, data analysis, or a related role, with demonstrated impact on business outcomes.
- Strong proficiency in SQL and hands-on experience with modern data visualization tools such as Tableau, Looker, Power BI, or Sigma.
- Proven analytical and problem-solving skills, with the ability to work through ambiguity and complex datasets.
- Strong communication skills, with the ability to clearly articulate insights, trade-offs, and recommendations to both technical and non-technical audiences.
- Collaborative mindset with a passion for continuous learning and improvement.
What Sets You Apart:
Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:
- Experience in healthcare, insurance, or membership-based business models.
- Experience operating in a fast-paced, high-growth environment where priorities evolve quickly.
- Exposure to financial modeling, utilization management analytics, or operational analytics.
Compensation:
The base salary range for this position is $120,000 –$130,000 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.
What Sets Us Apart:
It’s no secret that most of us work to provide for ourselves and those we love, but just because we must work doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:
- Professional growth opportunities with compelling career paths
- Healthy work-life balance supported by flexible paid time off (PTO)
- Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
- 401(k) savings plan with employer matching contributions
Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.
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What We Do
At Synapse Health, we’re on a mission to transform the Durable Medical Equipment (DME) industry with innovative solutions that improve experience, accountability and transparency for all.
Synapse Health is a patient-focused, end-to-end technology-enabled solution that streamlines the entire DME process. We connect all the dots from the time an order is placed to the moment it is delivered to the patient (including administrative tasks like billing). We act as a catalyst for change across the DME ecosystem by connecting patients, prescribers, DME providers and payors, providing a seamless, efficient and positive experience.
Our solutions work in the background to manage every aspect of the DME process, providing real-time, accurate clinical and order information. This allows us to address patient needs faster and ensures orders are accurate and cost-effective. By improving accountability and transparency for all stakeholders, we are enhancing the overall experience. Together with our DME provider and prescriber partners, we provide patients with what they need, when and where they need it, simplifying the process and delivering better outcomes for everyone involved.
Why Work With Us
Our culture is built on a person-first mindset, starting with how we treat our team members and extending to the care we provide. We focus on fostering a warm, supportive environment that values each individual. Our mission-driven approach encourages transformation in healthcare, ensuring patients experience genuine, compassionate care.
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