Manager of Business & Financial Services

Position Title: Manager of Business and Financial Services

Department: Administration

Schedule: Monday-Friday (Full Time)

Pay: $95,000-$120,000, depending on experience

Who we are:

Nestled at the base of Cougar Mountain is a senior living community in Issaquah, Washington unlike any other in the East Seattle area: Timber Ridge at Talus. When our community of well-traveled, outdoor-loving seniors aren’t visiting other parts of the world, you’ll find them socializing over dinner, hiking a nearby trail or just enjoying the spectacular views. As the area’s first Silver LEED-certified Life Plan Community, our campus and natural setting reflects our residents’ love of the Pacific Northwest. You won't find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else. We are currently seeking an experienced but customer focused Manager of Business & Financial Services to join our team. If you’re looking for a different perspective on accounting and senior living come join us today!

Don’t just do a job. Be part of an extraordinary life!

Looking ahead, we're excited to expand our community with new living spaces, along with enhanced dining and wellness programs that will enrich the lives of those we serve and create even more opportunities for our team. As we grow, so do the possibilities for professional development and career advancement. Whether you're just starting your career or looking to take the next step, there’s never been a better time to join our team!

You will enjoy:

· Medical, Dental, and Vision Insurance

· Offering DailyPay!

· Life and disability insurance

· 401(k) with company match

· Health Savings Account & Flexible Savings Account

· Employee assistance program

· PTO and eight paid holidays

· Pet insurance and employee discounts (including wireless plan and retail discounts)

· Tuition reimbursement

· Free Lyft rides if needed, to and from the Issaquah Transit Center.

· Free Underground parking

· Free meals

· Your personal and professional growth is important to us, so we provide continual professional training and career advancement opportunities.

· You will enjoy being part of a great team in a fun, engaging work environment!

Who you are:

· Bachelor’s degree in Accounting, Finance, or a related field; or equivalent experience.

· 6 - 8 years of accounting, finance, reporting, or audit experience.

· Supervisory experience leading a team of 3 or more direct reports

· Strong customer service skills

· Documented skills in leadership, supervision, and communication.

· Strong understanding of general ledger accounting, accruals, financial statements, and reconciliations.

· Strong Excel skills and experience working across multiple financial systems.

· Experience influencing outcomes and guiding work through collaboration across centralized teams and local stakeholders.

· Strong communication, organization, and problem‑solving skills.

· High attention to detail, accuracy, and ability to manage priorities in a dynamic environment.

· Minimum of three years hands-on experience with G/L, A/P, A/R, Payroll, and financial statement preparation.

· Proficient in the use of business office machines, computers, spreadsheets, and word processing.

Preferred Qualifications

· CPA

· Experience in senior living or healthcare

· Familiarity with systems such as Point Click Care (PCC) and AP Platforms

· Active Notary Commission

The Manager of Business & Financial Services is responsible for serving as the onsite financial steward for a senior living community within a hybrid Target Operating Model (TOM). This role provides day-to-day execution, resident and department head support, and real-time financial insight, while partnering closely with centralized Centers of Excellence (COEs) and the Regional Finance Partner to ensure accuracy, compliance, and strategic alignment.

Job Duties & Responsibilities:

Serve as the primary contact for residents and families regarding billing and financial inquiries.

Manage a team of Front Desk Receptionists, using strong interpersonal skills

Serve as the primary onsite owner for accounting, billing, and financial matters impacting residents, vendors, and department leaders.

Collaborate with Marketing & Sales to answer prospective resident's financial questions and gather financial qualification information. May participate in aspects of the closing process to ensure smooth financial on-boarding.

Research, explain, and resolve resident billing questions, including ancillary charges.

Act as the primary point of coordination between the community, corporate centers of excellence, and Regional Finance to ensure timely issue resolution.

Manage onsite vendor relationships and respond to vendor questions requiring local context.

Resident and family financial information support

Partner closely with the Regional Finance Partner to align community performance and additional resources needed to ensure operational success

Provide local insight, operational context, and issue identification to support forecasting, performance reviews, and strategic decision-making.

Onsite accountability and escalation ownership

Collaborate with Revenue Cycle Management on billing or account issues that may impact resident satisfaction, and coordinate resolution with head office

Department head and Executive Director support on collaboration with Regional Finance, support the Executive Director with financial communications, insights, and onsite financial leadership.

Review detailed financial results with department heads, helping them understand variances, spend drivers, and operational impacts.

Provide guidance to department leaders on coding, accrual identification, and spend-down questions.

Accounts Payable

Handle physical invoices, including receipt, scanning, and routing to the centralized AP inbox.

Coordinate AP accruals with department heads and COEs to ensure accurate period reporting.

Maintain accurate resident financial records and census data in systems such as PCC and C3LinC.

Support system data maintenance, resident financial record changes, and census updates.

Partnership and strategic alignment

If you're an enthusiastic, compassionate, senior-care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer