Manager, Business Excellence

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Business Excellence
Our Purpose
Mastercard powers economies and empowers people in more than 210 countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payment choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Manager, Business Excellence - Northern Europe
At Mastercard, we don't just process payments-we power economies. As a global technology company in the payments space, we're driven by innovation and a commitment to doing well by doing good.
The Business Excellence team plays a critical role in turning strategy into measurable results. We connect priorities to execution, enable fact-based decisions, and help our colleagues on the front line deliver even more value in every customer interaction. We also lead the Impact Strategy, ensuring that growth and positive societal impact go hand in hand.
This role offers a unique opportunity to work across markets, functions, and senior leadership-building networks, influencing key decisions, and leveraging Mastercard's data and global reach to unlock opportunities for growth and innovation. The role can be based in Amsterdam or Stockholm.
What You'll Do
- Turn strategy into action: Translate priorities into clear plans and follow-up, ensuring progress is visible and outcomes are delivered.
- Build and activate networks: Connect leaders and teams across Northern Europe and global functions to remove friction and accelerate execution.
- Empower the front line: Provide tools, insights, and processes that help customer-facing teams succeed in client engagements.
- Unlock insights from data: Use Mastercard's rich data and analytics to support smarter decisions and identify opportunities for growth.
- Enable leadership decisions: Prepare concise, decision-ready materials for senior forums and governance.
- Foster innovation at scale: Help create the conditions for new ideas and solutions to travel quickly across our global network.
All About You
- Experience in strategy, business operations, or commercial excellence (consulting or corporate).
- Strong skills in stakeholder management, governance, and data-driven decision-making.
- Ability to simplify complexity and influence without authority.
- Curiosity about the payments and technology industry and how business models evolve.
- Fluent in English; additional Northern European languages are a plus.
Why Join Us?
At Mastercard, we believe that meaningful action creates lasting impact. Our culture celebrates curiosity, innovation, and collaboration. You'll join a team that will empower you to unlock your potential and drive positive change.
- Leadership exposure: Work closely with senior leaders and decision-makers across Northern Europe and beyond.
- Career growth: Build a foundation for roles in strategy, product, sales, or general management-locally, regionally, or globally.
- Purpose-driven impact: Help shape the future of payments and technology, connecting billions of people to the digital economy.
- Culture that cares: Be part of an organization guided by The Mastercard Way and our Decency Quotient (DQ)-where inclusion, curiosity, and doing well by doing good are core.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach; and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.