Manager, Business Development
Reports to
Founder & CEO
Direct
Reports
3
Location
Fraser Valley, BC (In-Office; regular regional travel required)
Travel
30% within BC & Washington (occasional overnight travel required)
Industry
Managed IT Services
Role Purpose
The Manager, Business Development is the driving force behind company growth; leading sales execution, new business generation, and customer excellence.
This is a sales-first leadership role designed for a confident, people-oriented professional who thrives on finding, developing, and winning new business opportunities. You’ll lead from the front — in the field with customers and prospects — while also mentoring a small, ambitious team to meet and exceed performance expectations.
Working closely with the Founder & CEO, you’ll translate strategic growth goals into tactical execution, ensuring both the sales function and customer relationships reflect our high-performance, service-first culture.
Responsibilities
Business Development & Market Growth (Key Responsibility)
- Actively prospect, network, and build relationships with business leaders and decision-makers across BC and Washington.
- Lead the entire sales cycle — from initial outreach and qualification through proposal development, pricing, negotiation, and close.
- Develop and execute business development strategies that align with company goals for recurring revenue growth.
- Represent the organization at local and cross-border industry events, associations, and networking forums.
- Build and maintain a healthy, well-qualified sales pipeline with consistent forecasting accuracy.
- Partner with technical teams to develop managed service proposals that balance customer needs with operational efficiency.
- Identify and pursue partnership opportunities to expand reach and strengthen market positioning.
Customer Relationship Management
- Serve as the primary relationship owner for all customers personally acquired, ensuring continued engagement, satisfaction, and growth.
- Conduct strategic business reviews and renewal meetings with key customers, supported by the Customer Development Managers (CDMs) and Customer Support Coordinator (CSC).
- Collaborate with technical and operational teams to ensure service quality, responsiveness, and follow-through.
- Identify opportunities for customer expansion, including project work, security upgrades, and technology roadmap enhancements.
- Model proactive communication and responsiveness for the broader team; setting standards for how customer relationships are managed.
- Oversee retention metrics and customer satisfaction reporting to identify potential risks or upsell opportunities early.
Leadership & Team Development
- Lead, coach, and develop a high-performing team of two Customer Development Managers and one Customer Support Coordinator.
- Conduct regular one-on-ones, mentoring and shadowing the team to close sales, provide feedback on sales activity, and development sales skills with the team.
- Set clear expectations for activity levels, performance metrics, and communication standards.
- Foster a culture of accountability, initiative, and customer excellence.
- Support team members in refining sales approaches, overcoming challenges, and driving performance improvement.
- Contribute to recruitment, onboarding, and the professional growth of future sales hires.
Sales Operations, Reporting & Strategic Alignment
- Partner with the Founder & CEO to align execution with broader company strategy, revenue targets, and market direction.
- Build, implement, and continuously improve sales processes, reporting tools, and playbooks for consistency and scalability.
- Oversee CRM usage, data integrity, and forecasting accuracy.
- Collaborate with marketing to develop outreach campaigns, collateral, and customer engagement content.
- Report regularly on pipeline health, activity metrics, and conversion rates to inform decision-making.
Qualifications & Attributes
- 5+ years of experience in business development or account management; ideally in a Managed IT Services (MSP), SaaS, or technology consulting.
- Demonstrated success personally closing new business and achieving revenue growth targets.
- Proven experience mentoring others or interest in developing leadership capability.
- Exceptional relationship-building, presentation, and negotiation skills with both technical and business audiences.
- Strong understanding of B2B technology solutions, recurring revenue models, and solution-based selling.
- Established professional network within the Fraser Valley / Lower Mainland, or a strong interest in relocating to the region.
- Highly driven, proactive, and resilient — able to balance independent execution with collaborative leadership.
- Strong influencing and relational strengths.
- Valid driver’s licence and passport with ability to travel regularly within BC and Washington; occasional overnight travel required.
Top Skills
What We Do
At Clearbridge, we believe in helping people do their best work with technology. As a trusted IT partner in Washington state, we specialize in solving business challenges through innovative solutions and strategic support.
Our team of skilled Clearbridgers is dedicated to delivering practical, reliable, and secure IT services tailored to your unique needs. Whether you're looking to enhance cybersecurity, streamline operations, or manage your IT infrastructure, we’re here to support your success.
With a commitment to continuous improvement and a focus on building strong client relationships, Clearbridge goes beyond conventional IT solutions to help your business thrive. We’re passionate about making technology work for you—so you can focus on what you do best.
Let’s bridge the gap between technology and your business goals—together.
