Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
Our Sales Development organization is at the heart of Fin's growth, serving as both the talent pipeline and revenue engine. We identify and engage new Small Business and Mid-Market customers across EMEA, guiding them through the early stages of the sales process. This team also serves as the foundation for future careers across our Go-to-Market organization.
At Fin, we are customer-obsessed and committed to helping businesses create perfect customer experiences by embracing a human + AI approach. We value a balanced strategy that combines working hard and working smart. By leveraging effort, data, strategy, and innovation, we consistently optimize outcomes, improve sales performance, and achieve ambitious goals.
Our people are central to everything we do. As a BDR Manager, you'll have the opportunity to shape future sales talent, influence how we scale our business, and play a key role in building one of the industry's leading AI-powered Sales Development organizations.
What will I be doing?- As Manager, Sales Development, you'll support and develop our EMEA Outbound Business Development Representative team while helping shape the future of outbound prospecting at Fin. You'll contribute to revenue growth, enable your team to achieve individual and collective goals, and play an important role in delivering our broader EMEA sales strategy.
- You'll focus on coaching, developing, and empowering your team to perform at their best while fostering a collaborative, high-performing culture.
- The ideal candidate will bring experience in sales leadership and a strong understanding of modern sales cycles, gained through hands-on sales experience. You'll be comfortable adapting to changing priorities and helping your team navigate Fin's evolving business needs.
- Success in this role depends on strong cross-functional collaboration. You'll work closely with Sales, Marketing, Operations, and other internal partners to develop and execute effective sales strategies. A data-informed approach will help you make thoughtful decisions, forecast accurately, support your team's development, and build a healthy pipeline.
- 1+ year of people management experience.
- 2+ years of recent B2B sales experience with a proven track record of consistently achieving quota.
- Ability to analyze sales metrics, trends, and performance data to identify patterns and insights that drive strategic decisions.
- A natural mentor and coach with a focus on developing others.
- Experience managing complex internal ecosystems and building strong partnerships across teams.
- Alignment with Fin’s values: Success first, Incredibly high standards, Open mindedness, Resilience, Impatience, Positive and optimistic, Customer obsessed
- Ability to thrive in a fast-paced, dynamic environment with flexibility and agility.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Skills Required
- 1+ year of people management experience
- 2+ years of recent B2B sales experience with proven quota attainment
- Ability to analyze sales metrics, trends, and performance data to drive decisions
- Proven coaching and mentoring skills with a focus on developing others
- Experience managing complex internal ecosystems and building cross-functional partnerships
- Ability to thrive in a fast-paced, dynamic environment with flexibility and agility
- Alignment with Fin's company values
Intercom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Intercom and has not been reviewed or approved by Intercom.
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Parental & Family Support — Parental leave includes up to 26 weeks fully paid for birthing parents and 6–8 weeks for non-birthing parents as a highlighted benefit. Family support is emphasized alongside flexible time off.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is offered for employees and dependents, with EAP/mental-health support and income protection. Company-paid life insurance up to 4x salary is also included.
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Fair & Transparent Compensation — Compensation is positioned as market-rate by role, level, and location, with a formulaic approach described in public pay materials. Market-visible salary bands reinforce clarity around typical ranges.
Intercom Insights
What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal. Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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