Manager, Business Compliance

What you'll do

Reporting to the AVP, Business Compliance, the Manager, Business Compliance will lead a team responsible for supporting the execution of Canadian Tire Bank's Regulatory Compliance Management (RCM) Program within the first line of defence. As part of a newly established Business Compliance function, this role will help embed compliance practices into day-to-day business operations while supporting the business in effectively managing regulatory compliance risks.

The successful candidate will act as a trusted advisor and partner to business stakeholders, helping them navigate regulatory requirements, strengthen controls, address compliance issues, and build sustainable compliance practices that support business objectives. Responsibilities are expected to evolve as the Business Compliance function continues to mature.

• Lead, coach, and develop a team of Business Compliance professionals supporting regulatory compliance activities across assigned business areas.

• Lead the execution of first-line Monitoring & Testing activities in accordance with methodologies, standards, and testing plans established by Corporate Compliance, including planning, execution, issue identification, reporting, remediation validation, and follow-up activities.

• Establish strong Monitoring & Testing practices within the Business Compliance team, ensuring quality, consistency, and effective execution.

• Build strong partnerships with business leaders, process owners, and Corporate Compliance to support the effective management of regulatory compliance risk and integration of regulatory requirements into business processes, controls, and decision-making.

• Act as a trusted advisor and influencer by providing practical guidance and constructive challenge on regulatory compliance risks, control effectiveness, remediation activities, and emerging regulatory requirements.

• Facilitate and oversee compliance risk assessments, including inherent risk assessments, control effectiveness assessments, and residual risk evaluations in partnership with business stakeholders.

• Support business stakeholders in identifying, documenting, enhancing, and maintaining controls designed to address regulatory compliance risks.

• Lead and oversee regulatory change management activities, including Business Impact Assessments, implementation tracking, and escalation of delays, gaps, or interpretation concerns.

• Lead issue management activities, including issue identification, root cause analysis, remediation planning, action plan tracking, validation, and closure readiness assessments.

• Partner with Corporate Compliance and business stakeholders to support compliance reporting, management insights, and governance activities, with responsibilities evolving as the Business Compliance function matures.

• Apply a pragmatic, risk-based approach to solving compliance challenges while balancing regulatory requirements, business objectives, customer impacts, and operational realities.

• Support the ongoing maturation of the Business Compliance function through process improvement, capability development, and continuous enhancement of compliance practices.

What you bring

• 5+ years of experience in regulatory compliance, risk management, audit, monitoring and testing, internal controls, or a related financial services discipline, including experience leading teams or initiatives.

• Significant experience leading or executing compliance Monitoring & Testing programs within a regulated environment, including test planning, execution, issue identification, remediation validation, and reporting.

• Strong understanding of risk and control frameworks, testing methodologies, and the three lines of defence model.

• Experience assessing business processes, evaluating control effectiveness, and identifying opportunities to strengthen compliance outcomes.

• Proven ability to build strong relationships and influence outcomes across business, compliance, risk, audit, and other stakeholder groups.

• Demonstrated ability to work effectively with second-line compliance and other independent oversight functions, respond positively to challenge, and build alignment across multiple stakeholder groups.

• Strong business partnership skills with the ability to provide practical solutions that balance regulatory expectations with business objectives.

• Demonstrated change leadership experience, including supporting new programs, new processes, organizational change, or regulatory transformation initiatives.

• Strong written and verbal communication, facilitation, and stakeholder management skills, including the ability to prepare clear, concise reports and presentations and communicate complex compliance risks, findings, and recommendations to stakeholders at all levels of the organization.

• Strong analytical and problem-solving skills, with the ability to navigate ambiguity and exercise sound judgment.

• Experience using Governance, Risk and Compliance (GRC) platforms is preferred.

• Working knowledge of Canadian banking regulations, regulatory expectations, and regulatory compliance management practices

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs

• Performance incentives, Continuing Education Programs

• Other perks to support your well-being

• Career growth opportunities and product discounts

Broadband Salary Range: $79,000 - $131,000

Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

#LI-NZ2

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.