Manager, Business Applications

At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from home.

Guided by our core values of safety, respect, care, excellence, integrity and collaboration we are dedicated to providing outstanding service to our guests and ensuring the wellbeing of our employees and communities.

Civeo is hiring for a Manager, Business Applications, who will lead the planning, development, implementation, and support of the company’s business application systems across North America. This role is responsible for overseeing a portfolio of applications and services, while providing leadership, coaching, and direction to Business Systems Analysts to ensure high-quality service delivery and operational excellence. Responsibilities include aligning IT solutions with business objectives, improving operational efficiency, and ensuring systems are reliable, scalable, and compliant with performance and security standards. The ideal candidate should have strong leadership and strategic thinking skills, with the ability to drive initiatives while maintaining a focus on operational execution and continuous improvement. 

Responsibilities:

• Lead the design, development, deployment, and support of business applications and system enhancements. 
• Oversee the performance, availability, capacity, and lifecycle management of mission-critical business applications and services.
• Collaborate with business stakeholders to gather, analyze, and document functional and technical requirements. 
• Ensure system integrations meet functional requirements, compliance standards, and technical specifications. 
• Evaluate application effectiveness and identify opportunities to improve efficiency, reliability, and scalability. 
• Support delivery of operational and corporate projects aligned with project management methodologies and business priorities.
• Define project scope, goals, deliverables, and timelines, ensuring alignment with business needs. 
• Manage multiple concurrent projects and operational activities, ensuring timely and effective delivery. 
• Develop and maintain operational plans to support application services and optimize resource utilization.
• Ensure adherence to project governance, documentation standards, and formal change management processes. 
• Lead, coach, and mentor Business Systems Analysts and application team members. 
• Oversee hiring, performance management, and career development for direct reports.
• Foster a collaborative, high-performance work environment aligned with company values.
• Provide technical leadership and direction across projects, enhancements, and system support activities. 
• Collaborate with business leaders to align application services with operational priorities and address urgent issues.
• Build and maintain strong relationships with stakeholders and vendors to support business objectives.
• Communicate effectively with stakeholders at all levels and provide high-quality customer service.
• Lead efforts to improve business processes through technology, best practices, and continuous improvement initiatives.
• Develop and maintain standards for application development, documentation, and system governance. 
• Ensure production systems are maintained, supported, and enhanced in accordance with company standards and change control processes. 
• Analyze and assess new or enhanced application functionality and provide recommendations to support business needs.
• Other duties, as assigned.
• Undergraduate degree in IT, Business, or other related discipline.
• Minimum of 8 years of experience managing Business Systems Applications
• 5+ years of direct leadership experience managing application support teams through business analysis, resource management, hiring, performance reviews, time management, and training plans.
• Knowledge of all aspects of design and module configuration; process improvement; standards development; principles and practices of application software installation and support 
• Demonstrated experience managing cross-functional projects, enterprise-level service delivery and operational initiatives.
• Demonstrated strengths in negotiation, budgeting, planning, organizing, and delegating.
• Strong analytical and problem-solving skills including superior critical thinking skills and decision-making confidence.
• Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer experience.
• Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.
• Ability to present business and financial concepts and project status in language understood by internal stakeholders
• Ability to simultaneously manage multiple complex projects
• Ability to develop metrics and manage benchmarks
• ERP experience is an asset

Qualifications:

• Undergraduate degree in IT, Business, or other related discipline.
• Minimum of 8 years of experience managing Business Systems Applications
• 5+ years of direct leadership experience managing application support teams through business analysis, resource management, hiring, performance reviews, time management, and training plans.
• Knowledge of all aspects of design and module configuration; process improvement; standards development; principles and practices of application software installation and support 
• Demonstrated experience managing cross-functional projects, enterprise-level service delivery and operational initiatives.
• Demonstrated strengths in negotiation, budgeting, planning, organizing, and delegating.
• Strong analytical and problem-solving skills including superior critical thinking skills and decision-making confidence.
• Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer experience.
• Strong presentation skills including ability to present technical material to audiences with varying degrees of technical competence.
• Ability to present business and financial concepts and project status in language understood by internal stakeholders
• Ability to simultaneously manage multiple complex projects
• Ability to develop metrics and manage benchmarks
• ERP experience is an asset

What we offer:

• Flexible Hybrid Work Schedule 

• Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage

• Health or Personal Spending Account

• Employee & Family Assistance Program (EFAP)

• RRSP/DPSP Match Program

• Professional Development 

• Convenient On-site Parking

We are dedicated to employment equity and continuously strive to enhance our diversity and inclusion practices, fostering a respectful and collaborative workforce. We seek applicants with diverse skills, experiences, and competencies to make a meaningful impact on the lives of those living and working away from home.

If you want to join a forward-thinking and innovative company that values and rewards teamwork, hard work, and quality, please apply! We thank all applicants for their interest, but only those selected for the next stage will be contacted.

To apply, please submit your resume online to https://civeo.com/people-careers/job-opportunities/

Responsibilities1

• Define how the scope, goals, and deliverables of business systems analysis & development projects should support business goals, in collaboration with senior management, fulfill end-user requirements, and identify and resolve systems issues.
• Work closely with internal stakeholders to capture, analyze and document business and functional requirements.
• Review and analyze existing application effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
• Lead pre-testing phase of development by evaluating proposals in order to identify potential problem areas and make the appropriate recommendations.
• Collaborate and partner with Business and IT management to prioritize tasks and schedule activities.
• Maintain and transform all strategies in operational plans according to business priorities and within budget.
• Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications.
• Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
• Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.
• Research and make recommendations on software products and services in support of procurement and development efforts.
• Collaborate with analysts, developers, and system owners in the testing of new software programs and applications.
• Manage and provide direction for the business applications team in support of business operations, including coaching, mentoring team members.
• Work with operating divisions and corporate to improve operations, reduce costs, and drive efficiencies.
• Provide technical leadership to project managers and analysts working on development project teams.
• Develop and maintain standards of project planning, and all application and systems documentation, ensuring that plans and documentation are kept up to date at all times.
• Ensure projects are delivered with best practices, reusability of code, and an understanding of how to use technology to best meet business needs.
• Design, develop, and install enhancements and upgrades to systems and application software.
• Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices.
• Ensure that all production systems are supported and maintained according to company standards for quality, and that requests for amendments and enhancements are properly authorized, change managed, and implemented in accordance with installation, release, and change control standards.
• Provide expert knowledge and processes for the provision of development tools and techniques.
• Provide input to the budget for the Business Applications function; Regularly review budget/forecast/actuals.

Qualifications

Skills, Education & Experience required of this role

• Undergraduate degree in IT, Business, or other related discipline.
• Minimum of 8 years of experience managing Business Systems Applications
• Knowledge of all aspects of design and module configuration; process improvement; standards development; principles and practices of application software installation and support 
• Strong knowledge of system and software quality assurance best practices and methodologies
• Knowledge of database design and file management techniques
• Working knowledge of network and PC operating systems
• Knowledge of network hardware, protocols, and standards
• Knowledge of applicable data privacy practices and laws
• Excellent understanding of organization goals
• Proven experience in overseeing the direction, development, and implementation of software solutions that solve business problems
• Direct, hands-on experience with automated software and system management tools
• Extensive experience in translating business requirements into practical solutions
• Strong leadership skills; proven ability to lead a team and provide effective coaching, mentoring and career development
• Highly self-motivated and directed
• Excellent verbal, written, presentation skills
• Demonstrated project management skills
• Keen attention to detail
• Advance analytical and problem-solving skills
• Demonstrated ability to build trusted and valued business partnerships that enable collaborative and decision-oriented working relationships
• Ability to present business and financial concepts and project status in language understood by internal stakeholders
• Ability to simultaneously manage multiple complex projects
• Ability to develop metrics and manage benchmarks
• Proficient in MS Office products.

Working Conditions

working conditions, travel, specialized tools, equipment or key relationships

• Interacts with employees, management and the public at large.
• Travel is required.
• Manual dexterity required to use desktop computer and peripherals.
• Sitting, standing, bending, kneeling and able to lift upto 50 lbs.
• Overtime as required.

Competency Requirements

Working with People

Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Persuading and Influencing

Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.

Applying Expertise and Technology

Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.

Analyzing

Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.

Planning and Organizing               

Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Adapting and Responding to Change

Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.