Manager, Business Analysis (Coupa)

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Business Analysis (Coupa)
OVERVIEW:
Join our dynamic team providing techno-functional application support for procure to pay applications (such as Oracle, Coupa, etc.) In this role, you will collaborate with technical staff, application end-users, business owners, and external vendors. As the ideal candidate, you'll showcase robust functional knowledge across Source to Invoice/Pay functions, encompassing supplier onboarding, purchase requisitioning, contracts and purchasing (including category and catalog management)
In this role you will manage the day-to-day administration and support, as well as delivery of projects and enhancements for the Coupa application at Mastercard.
ROLE:
Day to Day responsibilities include:
Participate in the definition and development of project requirements and analyze requirements to provide a recommended solution.
Ensure successful project delivery including planning, schedule adherence, status reporting, escalations, testing, user approval, final corrections, and appropriate documentation.
Design/Configure Approval chains, Punchout setup, Content groups, Custom Fields, Approval groups, Lookups, Requisition Forms, Process Automators, User administration, Custom Roles, Reports, SIM Forms, Homepage, Iframe and Panel Apps.
Managing Audit reviews across multiple Coupa controls, Integration failures, Coupa Sandbox refreshes, Coupa compass portal
Training Internal Teams and Business owners around the best practices of the tool.
Lead Operations and be the POC for any Operations questions from different business owners.
Provide leadership, direction and supervision to staff, including their training and objective setting.
Ability to influence business owners with new ways of working and provide use cases that will benefit their processes.
E2E experience in configuring the Supplier Onboarding lifecycle within Coupa.
Understand the Punchout lifecycle and own any new/existing Punchout setup requests, helping vendor to build cXML code and document test cases for UAT.
Build Dashboards/Reports using Coupa Analytics and help business owners to take appropriate decisions.
Be an active member within Coupa community and continuously check what Coupa is offering and have direct contact with Coupa Product team.
Review Coupa release notes and provide business owners with a walkthrough of top enhancements that may impact or improve current processes.
Look out for opportunities around automation within Coupa tool using Rest API's , Process Automators, Opportunity Triggers etc.
Understanding of AI/ML (machine learning) and and provide recommendations on how to better connect using NAVI AI , CLMA AI..etc.
Configure/Customize Sourcing Templates used as part of RFX events and provide recommendations on the best practices to leverage the module to its fullest potential.
ALL ABOUT YOU:
Bachelor's degree in management, technology, finance or equivalent combination of experience and formal education
Coupa Technical Architecture Certification - Preferred
Coupa modules Sourcing, CLMA, Analytics - Preferred
Understanding of Walkme tool in-general is a plus.
Procure to Pay experience
Hands-on experience as a Coupa system Administrator.
Hands-on experience on Coupa SIM module.
Experience handling Sourcing and Contract life cycle management module
Project Management experience handling mid to large sized projects.
Hands on Experience in configuration of different Coupa modules (Sourcing, Contracting, SIM, Procurement)
Experience in designing of Coupa integration with ERP/Middleware/3rd party applications via flat file or API's.
Ability to troubleshoot Coupa operational issues and lead/assist application testing in medium to Large size projects.
Act-As Coupa Subject Matter Expert (SME) with primarily responsibilities in support of Design around new features/handling mid to large size projects.
Strong Verbal and Written Communication skills, with the ability to work with Business Owners at different levels.
Collaborate effectively with Business Owners and be the POC for any training/configuring/designing related requests.
Good Understanding of RPA / BOT's and how to utilize within the current state process to make Operations efficient.
#A13
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $140,000 - $238,000 USD