Position Summary
The Manager, Brand Standards Review owns the end-to-end management, evolution, and operational effectiveness of Panera's BSR program within Operations Services. The role owns program content, updates, standards alignment, third-party administration, reporting, communication, and continuous improvement.
The Manager cross-references BSR findings with FSA, Health Department, pest-activity, corrective-action, and other operational data to identify root causes and develop future solutions.
Location: Newton, MA moving to Weston, MA (hybrid)
Key Responsibilities
Program Ownership & Audit Development
· Own day-to-day BSR strategy, administration, and performance.
· Create, test, and maintain assessment questions, scoring, criticalities, guidance, and documentation.
· Review all appealed results and coach field teams and third party vendor based on findings
· Coordinate annual and cycle updates, cross-functional review, testing, approval, and implementation.
· Ensure questions are measurable, operationally relevant, and aligned with approved standards.
Third-Party Administration
· Serve as day-to-day contact for the third party administering BSR visits.
· Coordinate cycles, form deployment, system requirements, reporting, field communications, and calibration.
· Monitor quality, consistency, timeliness, data accuracy, and vendor performance.
· Support corrective actions, appeals, repeat visits, and applicable program processes.
Integrated Insights
· Analyze BSR results with FSA, Health Department. pest activity, and corrective-action data.
· Develop dashboards, scorecards, heat maps, and role-specific business reviews.
Continuous Improvement & Field Activation
· Lead root-cause analysis and convert findings into field actions and improvement opportunities.
· Recommend improvements to standards, routines, training, tools, equipment, facilities, communications, or technology.
· Support pilots and future solutions and measure sustained impact.
· Develop guides, change summaries, FAQs, checklists, and readiness materials.
Qualifications
Education & Experience
· Bachelor's degree or equivalent experience preferred.
· 3+ years of experience in restaurant operations, audit administration, quality assurance, compliance, operational excellence, analytics, vendor management, or a related field.
· Experience with multi-location programs and third-party providers preferred.
Knowledge, Skills & Abilities
· Exceptional project planning, organization, prioritization, and follow-through.
· Strong business acumen, analytical thinking, judgment, and creative problem-solving.
· Ability to influence without authority, navigate ambiguity, and build stakeholder alignment.
· Excellent written, verbal, facilitation, and executive presentation skills.
· Proficiency with Microsoft Office and project-management tools.
· Ability to travel based on business needs.
Equal Opportunity Employer: Disabled/Veterans
Competitive Pay $92,055 - $110,466 annually
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Newton Support CenterSkills Required
- 3+ years of experience in restaurant operations, audit administration, quality assurance, compliance, operational excellence, analytics, vendor management, or a related field.
- Exceptional project planning, organization, prioritization, and follow-through.
- Strong business acumen, analytical thinking, judgment, and creative problem-solving.
- Ability to influence without authority, navigate ambiguity, and build stakeholder alignment.
- Excellent written, verbal, facilitation, and executive presentation skills.
- Proficiency with Microsoft Office and project-management tools.
- Ability to travel based on business needs.
- Bachelor's degree or equivalent experience.
- Experience with multi-location programs and third-party providers.
What We Do
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes. We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist. We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need. We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests. Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada. Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
