Manager, Benefit Operations, US, Puerto Rico & Canada

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Job Summary:

The Manager, Benefit Operations position plays a central role in managing and coordinating the administration of all company-sponsored health and welfare benefits and wellness programs for the US, Puerto Rico and Canada. This position provides Tier 2 support and works collaboratively with internal People Services teams, including Payroll, Communications, HR Business Partners and Workforce Administration, as well as external partners such as benefit administrators, insurance carriers, vendors, and brokers. Ultimately, our goal is to provide an exceptional customer experience, ensuring our benefit programs are not only effective and efficient, but also contribute to the well-being and success of our workforce and the broader community they support.

Essential Functions:

• As a senior team member and subject matter expert in all benefit operations activities, serves as a consultant and resource for others on the team and throughout People Services.

• Responsible for implementations, enhancements, testing, deployment, execution, administration and communications of the Bristol-Myers Squibb (BMS) benefit plans and systems.

• Partner with Benefit Strategists and Service Delivery Management to determine feasibility to successfully operationalize proposed benefit additions or modifications. Participate in implementation meetings and provide SME knowledge of benefit operations, plan requirements, vendor deliverables and project plans.

• Oversee the daily administration of company benefits programs, including medical, dental, vision, COBRA, retiree MAP & EGWP programs, HSA, FSAs, life insurance, disability, wellness programs and all other ancillary plans.

• Identify opportunities for process automation, reducing manual tasks and creating streamlined and efficient processes.

• Serve as main point of contact for our benefit administrators, carriers and vendors for all operational activities, including understanding of plan requirements.

• Collaborate with internal and external partners (Communications, Payroll, HRA team, Benefit Administrator, etc.) to ensure the successful planning and execution of Annual Enrollments. Analyze enrollment data to identify trends and opportunities for improvement.

• Utilize ServiceNow ticket system to research and provide resolution to Tier 2 benefit cases.

• Compile and present relevant data for second-level appeals.

• Review and make timely updates to employee reference materials and Knowledge Articles.

• Prepare and submit and/or oversee vendor preparation of required government filings (5500s, SARs, 1095s, etc.)

• Prepare financial reports as needed. Create and manage purchase orders. Process, audit and reconcile invoicing for carriers, vendors, etc.

• Assist with internal and external audits and benefit surveys, as required.

• Coordinate M&A activities for Benefit Operations (employee data load date coordination, requirements and enrollment windows, plan for specific M&A concessions, obtain data for Prism reports and historic archiving requirements, etc.)

• Collaborate with internal partners, carriers and vendors, to create and provide training and resources for benefits offerings, including webinars, workshops and informational materials.

• Monitor and analyze employee benefits utilization, costs and trends to identify opportunities for cost-saving, optimization and program improvements.

• Stay informed about industry best practices, emerging trends and regulation changes as it pertains to benefit operations.

• Special projects and seasonality of work may require the ability to work more than a 40 workweek.

Education:

• Bachelor’s degree in Human Resources, Business Administration or related field or equivalent experience.

• Professional certifications such as CEBS, SHRM-CP or PHR, preferred.

Experience:

• Minimum of 5-7 years of experience in benefits administration, with at least 3 years in a senior or lead role required.

• Experience with self-insured benefits plans or large, complex benefits programs required, Medicare and retirement knowledge preferred.

• Experience with benefits administration software and HRIS platforms required, familiarity with Workday and Alight preferred.

• Prior experience implementing new benefit technologies, upgrading systems and operational redesigns strongly preferred.

Skills:

• Strong analytical and MS Excel skills with exceptional attention to detail and the ability to interpret and present complex benefits data.

• Excellent written and verbal communication skills, with the ability to breakdown and explain complex benefits information to stakeholders at all levels.

• Exceptional project management and organizational skills with the ability to manage multiple priorities and deadlines.

• Agile workforce requires the ability to work in a highly collaborative, multifunctional team environment and the ability to deliver on individual goals with minimal supervision.

Work Environment:

• Ability to work in a typical office environment.

• 50% hybrid work schedule.

• Occasional travel may be required, but not part of typical work requirements.

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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