Manager B2B Products & Projects

This position is responsible for the design, development and implementation of B2B Products and Programs within Etihad’s sales products by ensuring the smooth operation of various tasks and processes crucial to our sales programs. The candidate will be responsible to support driving Etihad’s sales performance through a refreshed catalogue of products & programs that deliver true value selling across our partners and customers. Additionally, the candidate will act as project Manager to multiple projects who owns the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure. And is accountable for delivering projects to concerned department after deployment and testing.

Accountabilities:

• Take ownership of EY’s net fare product worldwide. Evaluate the usage, success and necessity in all markets.
• Ensure that net fares are not being misused to undercut EY’s own offer and if necessary, take actions against it
• Develop and implement products for strategic niche segments (e.g. embassies, marine business or students),  that support additional revenue generation, aligned with overall company goals
• Create documents that assist sales teams in selling our product (e.g. New destinations…)
• Review performance of our B2B products and keep continuous exchange with the market teams and BDU’s to make enhancements if needed and continuously develop Etihad’s offering
• Drive positive engagement with frontline sales, revenue management, BDU’s and other stakeholders
• Manage and oversee Implementation and Project Management team in analyzing ETIHAD requirements and processes
• Work closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support, in charge of a team to get the objective accomplished
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Assess project and program management principles, methods and techniques, interdependencies between technology, operations and business needs
• Prepare estimates and detailed project plan for all phases of the project
• Report on project success criteria results, metrics, test and deployment management activities
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Create and maintain comprehensive project documentation
• Ensure all ETIHAD policies and procedures are adhered including but not limited to, Security, HR, Operations, and Legal

• University degree in a related discipline and +7 years work experience in a related fieldSales experience, or experience in supporting a field sales organisation required
• Strong team player, with cultural awareness & understanding required
• Excellent grasp of broader commercial and revenue knowledge required
• Fully conversant with key principles underpinning sales products and programs
• Collaborative team player with the ability to work independently.
• Strong problem-solving abilities and a customer-centric mindset.
• Familiarity with pricing models, legal contracts, and sales policies is a plus.
• Strong analytical background: Ability to synthesise performance data in a meaningful way - both verbally and in writing required
• Advanced Excel skills required
• Advanced Microsoft Project skills desired

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.