Responsibilities:
- New Business Acquisition & Sales Growth
- Identify and pursue new business opportunities, proactively engaging potential clients.
- Drive lead generation and qualification through strategic outreach and follow-ups.
- Convert high-potential prospects into long-term revenue-generating accounts.
- Implement effective sales strategies to capture competitor business and expand market share.
- Conduct client meetings, sales presentations, and networking events to build strong relationships.
- Evaluate customer needs, develop tailored proposals, and negotiate contracts to secure new business.
- Maintain a structured and rigorous follow-up process to engage key decision-makers.
- Collaborate with internal teams to streamline lead management and conversion efforts.
- Customer Relationship Management & Retention
- Act as a trusted advisor to clients, providing exceptional customer service to ensure satisfaction.
- Work closely with cross-functional teams to address client concerns and deliver seamless solutions.
- Serve as the primary point of contact for all customer inquiries, ensuring timely resolution of issues.
- Foster long-term partnerships by continuously identifying opportunities for upselling and cross-selling.
Requirements:
- Proven track record in sales, business development, or account management.
- Strong negotiation and closing skills with a passion for hitting and exceeding targets.
- Ability to identify market trends, competitor activities, and sales opportunities.
- Excellent communication and relationship-building skills.
- Self-motivated, goal-oriented, and able to work independently in a high-pressure environment.
- 4 to 5 years of experience in sales, preferably in the domestic express parcels transportation or service industry. A progressive and proven track record sales success.
- Demonstrated customer service experience and excellent negotiation skills.
- Experience of logistics sales preferred
- Bachelor's degree is a must
- Excellent communication skills, spoken and written English and Bahasa Malaysia
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What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
