Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We are looking for a passionate and driven individual to lead a dynamic team focused on supporting the execution of external audits, due diligence requests, security questionnaires, and various ad-hoc requests from our valued external business partners. In this pivotal role, you will be at the forefront of coordinating resources, compiling essential documentation from internal stakeholders, and ensuring seamless communication both internally and externally. Your ability to provide timely and accurate responses will be key to our success.
What You’ll Do:
- Leading a team of Audit Support Analysts and Sr. Analysts in gathering and responding to auditor inquiries, documentary requests, and findings within required deadlines.
- Developing a clear understanding of Upgrade’s control environment across products and services, and articulating controls to third parties including auditors, investors, financial institutions, vendors, regulators, and bank partners.
- Cultivating relationships with third parties, bank partners, and internal teams such as Operations, Compliance, Legal, Product, Investor, People Ops, and Technology.
- Documenting and maintaining processes to ensure efficiency and consistency.
- Managing ad hoc initiatives and projects to support the execution of scalable and consistent audits.
- Maintaining a repository of responses and documentation within the audit system of record.
What We Look For:
- 2+ years of risk management, compliance or audit experience.
- 5+ years of strong people leadership skills.
- Solid project management, critical thinking and analytical skills.
- Highly organized and detail-oriented.
- Excellent verbal and written communication skills with the ability to communicate complex and sensitive issues to internal and external audiences in a clear and persuasive manner.
- Able to take direction and ownership of very detailed processes.
- High level of proficiency with standard computer applications.
Nice to Have:
- Prior experience in fintech is a plus.
What We Offer You:
- Competitive salary and stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Competitive 401(k) and RRSP program
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
#BI-Remote #LI-Remote
For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.
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What We Do
Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.
We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Best Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Places to Work in Fintech by American Banker, Best Employer by Forbes, and America’s Greatest Workplaces by Newsweek. Our technology and products have also earned us spots on the World's Top 250 Fintech Companies by CNBC, Deloitte Technology Fast 500, and Fintech Breakthrough Awards.
We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.
Why Work With Us
We’re consistently recognized for our innovative technology, rapid growth, and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, Best Startup Employer by Forbes, and America’s Greatest Workplaces by Newsweek.
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