Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.
In Singapore, Thales has been a trusted partner since 1973, originally focused on aerospace activities in the Asia-Pacific region. With 2,000 employees across three local sites, we deliver cutting-edge solutions across aerospace (including air traffic management), defence and security, and digital identity and cybersecurity sectors. Together, we’re shaping the future by enabling customers to make pivotal decisions that safeguard communities and power progress.Responsibilities:
- Management and Communication:
Organizes or participate in meetings whenever necessary internally or externally with other departments with the aim of correcting process problems, improving work processes and working communication between the shop floor and other administration dept - Keeps all operations staff and other department informed of the workload situation and operational achievement concerning SPT and/or any other KPIs
- Manages all staff under his/her responsibility in accordance with People 1st policy and constantly motivating them to achieve SMART objectives.
- Manages and plans the day-to-day operations and keeping costs under control.
- Responsible for the daily decision-making and provides necessary guidance to the technical specialist and team leads.
- Develop/ coach effective team leaders and team organizations to handle the wide variety of products involved in the repair operations
- Manage the team in their personal development and performance review
- Liaises with the RSM and CSM concerning any new business contracts and the ability to fulfill all the contractual requirements relating to repairs &/or retrofits.
- Ensure compliance and Safety with industrial regulations and audit.
- Ability to work outside of normal hours in coordination and meetings with the worldwide network
- Repair Operations:
Responsible for the achievement of the repair KPI for respective aircraft programs per contractual obligations - Monitors the weekly repair and retrofit flow trend to ensure that resources are sufficient and to detect max capacity events
- Manage the WIP level and the OTD/SPT achievement.
- Work closely with Customer Care Center to manage daily priority.
- Work on S&OP, reviews and reporting, plan and lead maintenance strategies and budget.
- Update the monthly KPI report and escalate any potential work stoppages/blockages, challenges requiring arbitration, resource and priority.
- Help the team remove daily impediments
- Maintain constant update on product evolution and the technical competency in guiding the technical specialist in their daily repair activities.
- Support the implementation of continual improvement of work processes, work areas, tooling, consumables, equipment and manpower to improve efficiency, cost and productivity.
- Manages and assists in solving difficult customer issues relating to repair and/or retrofit activities.
- Continuously seek improvements in repair/retrofit operations, achieving the competitiveness roadmap / four pillars: LEAD, GROW, DELIVER and PROTECT
Requirements:
- Bachelor's degree in Electronics/Aeronautical Engineering, Operations Management
- 8 - 10 years’ experience in Aerospace MRO operations with supervisory role preferred.
- Demonstrated problem solving, analytical and leadership skills.
- Highly motivated and proven ability to manage/motivate teams to deliver business results.
- Possesses strong interpersonal and communication skills to ensure effective coordination between departments within the organization.
- Lean, KAIZEN or continuous improvement knowledge
- Experience with SAP, Microsoft Excel, PowerBI
Other Information:
Work Location: Changi North Rise
Working Days: Monday - Friday
Company transport provided from designated MRT stations.
At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.
Skills Required
- Bachelor's degree in Electronics/Aeronautical Engineering or Operations Management
- 8 - 10 years' experience in Aerospace MRO operations
- Demonstrated problem solving, analytical and leadership skills
- Knowledge of Lean, KAIZEN or continuous improvement
- Experience with SAP, Microsoft Excel, PowerBI
Thales Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thales and has not been reviewed or approved by Thales.
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Retirement Support — Retirement plans with employer contributions and matches, profit sharing, and share purchase opportunities are emphasized across multiple regions. These elements are positioned as competitive components of total rewards.
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Leave & Time Off Breadth — Generous PTO that increases with tenure, paid holidays, and paid military, maternity, and paternity leave are described. This breadth supports work–life balance across locations.
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Flexible Benefits — Hybrid work options, flexible schedules, and parental supports such as childcare benefits and leave for sick children are available in several markets. Flexibility is presented as a core part of the employee experience.
Thales Insights
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
