The Manager Assistant supports the Manager in overseeing the day-to-day operations of the association and serves as a key liaison for community information and resident services. This role also assists in supervising onsite staff and ensures efficient administrative support across departments.
Job Responsibilities:
Provide administrative support including correspondence, scheduling and meeting preparation.
Draft and distribute agendas, notices, email blasts, reports and meeting minutes.
Maintain vendor records, insurance documents, contacts, calendars and websites.
Assist the assigned Manager with Action List items and updates.
Maintain and process all Association invoices and coordinate with accounting for proper billing.
Order and maintain supplies
Assist the assigned Manager with Action List items, updates and other duties as assigned by management.
Act as the liaison under the direction of the Manager, to the Architectural Review Committee and other committees as may be established by the Board of Directors.
Interact with homeowners, communicate status and prepare letters throughout the process and monitor progress of construction.
Coordinate inspections by the Chief Engineer and sound testing with inspector and homeowners as required.
Respond to and address resident concerns and complaints.
Supervise the issue of access devices, fobs, and transponders.
Assist new owners with completion of registration forms and review of documents.
Assist Management with training, supervising and scheduling the front desk staff.
Provide front desk coverage during Front Desk staff’s absences or when required.
Administrative
Architectural Review
Member Services/Hospitality
Qualifications / Requirements:
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- High school diploma or GED required.
- Minimum of 2 years of office experience. HOA or residential property management, hotel, or related industry experience preferred.
- Excellent organizational, communication, and multitasking skills.
- Strong judgement, professionalism and customer service focus.
- Demonstrates confidentiality and diplomacy when handling challenging situations.
- Must be flexible and willing to work occasional overtime when needed.
- Strong writing skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
Why Join Action:
- Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
- Team Member Perks:
- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values-driven company culture promoting teamwork and excellence
Skills Required
- Must be at least 18 years of age
- Successfully pass a pre-employment background check
- Successfully pass a pre-employment drug screening
- High school diploma or GED
- Minimum of 2 years of office experience
- HOA, residential property management, hotel, or related industry experience
- Excellent organizational, communication, and multitasking skills
- Strong judgment, professionalism, and customer service focus
- Confidentiality and diplomacy when handling challenging situations
- Flexibility to work occasional overtime, evenings, and weekends when needed
- Strong writing skills
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- Proficiency with property management software
What We Do
Action Property Management is a privately-owned HOA management company that provides comprehensive services including financial reporting, maintenance coordination, vendor management, and board support. They focus on helping communities thrive through professional management, leveraging proprietary technology like SnapHOA to enhance resident experiences and operational efficiency across residential developments in California and Texas.
