First for a reason:
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
The IT Manager oversees and manages an IT team, providing leadership for the team/services and aligning technology initiatives with business goals. This role is responsible for directing personnel and/or delivering IT services on a day-to-day basis. They develop and implement IT systems, policies, procedures, and best practices while managing key technology projects, services, platforms and operations.
Major Responsibilities
- Manage services and personnel on a day-to-day basis.
- Understand and enable IT and business strategies.
- Manage team of developers/support engineers to triage/troubleshoot/resolve production issues in multiple applications
- Manage issue resolution and SLA target attainment
- Deliver IT projects and initiatives, direct cross-functional teams to successful project delivery.
- Support the IT budget, track expenditures, and oversee procurement of IT equipment, software, and services.
- Lead internal and external personnel. Mentor the team. Oversee hiring and training, conduct performance reviews, and foster collaboration and professional development.
- Manage IT systems and services to ensure optimal performance and compliance.
- Enforce IT policies, protocols, and procedures for the organization to protect systems and data.
- Manage relationships and agreements with technology vendors and service providers.
- Monitor emerging technologies and industry trends to identify opportunities to innovate and enhance business capabilities.
- Create disaster recovery plans and implement fail-safe procedures to minimize disruption in the event of systems failures. Develop tactical reports, dashboards, and recommendations for upper management to inform decision making.
- Ensure IT is compliant with all legal, regulatory, and data governance requirements.
- Support research on emerging technologies and industry trends to identify innovation opportunities.
Minimum Education or Certifications Required
- Bachelor's degree in Information Technology, Computer Science or related field or equivalent experience.
Minimum Experience or Skills Required
- 2+ years serving in a leadership or supervisory capacity.
- Expert knowledge of one or more IT domains with hands-on technical expertise.
- Strong leadership, collaboration, vendor management, and communication skills.
- Excellent analytical and problem-solving abilities. Excellent written, verbal and presentation and communication skills.
- Experience managing day-to-day financials (invoices, SOWs, etc.).
- Experience managing vendors and/or employees.
- Demonstrated ability to collaborate and resolve issues.
- Experience with IT frameworks (ITIL, PRINCE 2, TQM, Six Sigma, SCRUM, etc.).
- Passion for technology.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
Top Skills
What We Do
As the leading pupil transportation solutions provider for school districts in North America, First Student provides the best start and finish to every school day. Our teams complete five and a half million student journeys each day, moving more students than all U.S. airlines combined. We operate more than 44,500 vehicles in 41 U.S. states and 8 Canadian provinces/territories.
What makes First Student the right choice for your school district's needs?
Our partnerships:
We believe great transportation is always the result of close, trusted partnerships with the school districts we serve. Understanding that needs change sometimes throughout the school year, our goal is to remain responsive to your district's needs. We work closely with school districts to ensure the transportation solutions we provide represent a collective, forward-thinking response to the needs of your district and community.
Our engagement:
We believe education offers a child – and their family – the foundation needed to lead a productive and successful life. We support education by making sure children have a safe and reliable way to get to and from school each day. Students start and end their school days with us, and we recognize the opportunity we have to impact each student’s day in a positive manner.
Our people:
Our people are our advantage. With a team of highly-trained drivers and the industry’s strongest safety record, we’re able to leverage the best practices, technologies and processes needed to deliver quality, consistent service.
Visit http://www.firststudentinc.com for more information about how First Student is Caring for students, today, tomorrow, together.®
