Manager AMI Operations
Full Time Perm
Way of Work: Hybrid - 3 days in-office
Location: Merrillville, IN
Salary: $133,400 - $200,100, plus 15% annual bonus
NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We’re more than an energy provider—we’re a team committed to innovation, inclusion, and growth. At NiSource, you’ll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact.
AMI Operations is where the utility’s digital transformation becomes real. It is the point where advanced technology, data intelligence, and day‑to‑day utility operations converge to change how the organization actually works. As utilities move toward more automation, distributed energy resources, electrification, and advanced analytics, AMI becomes the foundation for everything that comes next. Leading the AMI Operations team means shaping the systems and processes that will define the utility’s next decade of modernization.
This Manager of AMI Operations is responsible for owning the long-term management, coordination, testing, and planning of the advanced metering infrastructure (AMI) and meter systems applications. In this role you will also manage all meter-related firmware upgrades and releases. Lastly, you will ensure the accurate configuration of the Meter Data Management System (MDMS) and the timely delivery of the billing determinants to the billing system.
Your responsibilities may include, but are not limited to:
Responsible for socializing to all other stakeholders the AMI system performance, backlog and trending of AMI alerts and alarms, configuration of AMI functionality, and data delivery to centralized NiSource data storage and analytics tools.
Manage and own testing and approvals of the metering system and remote meter software and firmware upgrades.
Manage, monitor, analyze, troubleshoot, and ensure timely repairs of the AMI system, network, and associated equipment through coordination with the responsible field operations teams.
Manage and own the day-to-day AMI system health issues and activities.
Be a subject matter expert for all components (software, firmware, equipment, communications, collectors, repeaters, modems, and ancillary devices used operations of the AMI Network).
Own stakeholder relationship with Billing and Customer teams to ensure read schedules run in accordance with billing schedules, data collection services and data delivery services.
Own stakeholder relationships with meter field personnel, customer service, IT, warehousing, data analytics and all crew personnel to ensure the AMI system operates in alignment with business and operational needs.
Responsible for financial and budgetary management of the Electric AMI Operations team.
You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum Qualifications
Bachelor's Degree or equivalent work experience
10+ years of experience in utility operations
5+ years of experience with utility revenue metering.
Preferred Qualifications
Advanced Metering Infrastructure
Disclaimer
This description is not designed to be a complete list of all duties and responsibilities required of the position
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As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
- E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
- Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away
Salary Range*:
$133,400.00 - $200,100.00*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Posting Start Date:
2026-03-03Posting End Date (if applicable):
2026-03-17Please note that the job posting will close on the day before the posting end date.Top Skills
What We Do
NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across six states. Our local utilities – Columbia Gas and NIPSCO – ensure that customers receive safe, reliable and affordable natural gas and electric service each and every day. Our business plan is focused on proactively investing in our energy infrastructure – approximately $1.4 billion a year – to ensure we meet and improve upon our customer commitments for the next 100 years.
We employ more than 7,000 of our neighbors who are actively engaged in the communities we’re privileged to serve, making them great places to live and call home. NiSource is headquartered in Merrillville, Indiana – about 35 miles from Chicago – and we maintain a significant corporate presence in Columbus, Ohio. Our utility operations also span Kentucky, Maryland, Pennsylvania and Virginia
