EQ Bank | Equitable Bank

Manager, AI Enablement Operations

Reposted Yesterday

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Toronto, ON

Hybrid

Senior level

Fintech • Payments • Financial Services

The Role

The Manager, AI Enablement Operations oversees the AI program's operations, fosters AI adoption within the bank, and manages training and communication efforts to ensure practical use of AI technologies.

Summary Generated by Built In

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 780,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $138 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Manager, AI Enablement Operations is responsible for running the operational engine of the bank’s AI program. This role ensures that AI platforms, training, communications, and adoption programs work in practice, not just on paper.

The role sits within the AI Centre of Enablement (AI CoE) and acts as the execution layer between AI strategy, governance, and the business. While senior leadership sets direction and risk posture, this role ensures the organisation can actually use AI day to day.

This includes owning the AI Champions program, AI training pathways, enterprise AI communications, and the operational enablement of platforms such as M365 Copilot and Microsoft Foundry.

The Core Responsibilities!

1. AI Champions and Adoption Programs
Own the AI Champions operating model, onboarding, cadence, and engagement
Maintain playbooks, expectations, and communication channels for Champions
Ensure Champions are actively driving AI usage within their business units

2. AI Training and Capability Enablement

Own the White, Blue, and Black Belt AI pathways
Build and manage certifications, completion tracking, and reporting
Coordinate training content, learning sessions, and follow-up communications
Partner with HR and the AI CoE to embed AI capability into the workforce

3. AI Communications and Enablement Content

Run all AI CoE communications channels, including updates, showcases, and announcements
Build and maintain executive, leadership, and enterprise AI presentation decks
Ensure employees understand what AI tools are available, how to use them, and what is approved

4. AI Platform Enablement and Administration

Act as the operational owner for M365 Copilot and Microsoft Foundry enablement
Coordinate with CloudOps, Security, GitHub, and Microsoft on:
Licensing and access
Platform readiness
Changes, issues, and escalations
Ensure AI platforms are usable, supported, and aligned to governance requirements

5. Adoption, Engagement, and Readiness Tracking

Track training completion, Champions activity, tool usage, and engagement
Maintain dashboards and operational reporting for the AI CoE
Identify adoption gaps and work with leaders to close them

What success looks like

AI Champions are active and visible in every business unit
Employees move through clear AI learning pathways
Copilot and Foundry access is well managed and predictable
AI communications are regular, clear, and trusted
Leadership is not pulled into day-to-day enablement or platform issues

Let's Talk About You!

Experience and Profile
Strong program or operations leadership experience in technology, digital, or enterprise platforms
Comfortable working across IT, Security, Data, HR, and business teams
Experience running enterprise enablement, adoption, or platform rollout programs
Highly organized, execution-focused, and able to keep multiple workstreams moving
Able to translate strategy into operational delivery

Education and Experience

Bachelor’s degree in business, communications, information systems, or related field
Minimum 7 years of experience in enablement, platform operations, transformation, or related domains
Experience in financial services or similar regulated environment is an asset
Exposure to AI productivity tooling and value frameworks preferred

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Professional development and comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!

Top Skills

M365 Copilot

Microsoft Foundry

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The Company

Toronto, Ontario

1,529 Employees

Year Founded: 1970

What We Do

MakeBank on everyday banking: Earn high interest on every dollar Say no to fees No minimum balances Powered by Equitable Bank, a Schedule I Canadian Bank EQB Inc. (formerly Equitable Group Inc.) trades on the Toronto Stock Exchange (TSX: EQB and EQB.PR.C), directly serves over 607,000 Canadians through its wholly owned subsidiary Equitable Bank, Canada's Challenger Bank™, and serves over 200 Canadian credit unions that serve over 6 million of their members with products and services. Equitable Bank has grown to become Canada's 7th largest independent Schedule I bank with over a $119 billion in assets under management and assets under administration, and a clear mandate to drive real change in Canadian banking to enrich people's lives. At Equitable Bank, we are as invested in our employees as we are in our business. That’s why we are consistently recognized as one of Canada's Top Employers – a rating that comes from our 1,800 employees. Equitable Bank’s inclusive, welcoming, and pride-inducing workplace earned it the honour of being recognized as one of the top 50 organizations on the 2023 list of Canada’s Best Workplaces™. Founded over 50 years ago, Equitable Bank provides diversified personal and commercial banking, and through its EQ Bank platform (eqbank.ca), which has been named #1 Bank in Canada for three consecutive years on the Forbes World's Best Banks list for 2021, 2022, and 2023. Equitable Bank website: www.equitablebank.ca EQ Bank website: www.eqbank.ca Specialties Lending, Mortgages, Residential Lending, Commercial Lending, Reverse mortgages, Insurance lending, Equipment leasing , Credit Union, Trust, and Funds Management