Job Description
At Nissan, we're not just building cars, we're revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fueled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don't, has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of "Defy Ordinary".
We are now looking for a Manager, Aftersales Field Force B2B to join Nissan in Saudi Arabia, who will play a crucial role in supporting the achievement of Nissan's Aftersales Objectives in KSA and is required to work closely with several stakeholders within the Nissan organization as well as its Dealer partners in KSA.
In this role you will:
- Lead Nissan aftersales business growth in all verticals (Fleet & Government, IRF and Commodities, etc) in all assigned dealers
- Consult and support Nissan Dealers in adopting plans to maximize customer satisfaction, revenues, and profits through fleet and IRF channel.
- Ensure customer satisfaction and the achievement of the main KPIs (Sales and Customer Satisfaction)
- Be the main source of competitive information in the assigned markets through extensive GEMBA (field) visits to Dealers locations, competitor aftersales facilities, IRF, fleet and government customers.
- Achieve assigned channel sales objectives (parts, oil, battery, accessories, others).
- Focus on service KPIs for assigned Dealer (Customer Satisfaction, Fleet Service Retention, Parts/CPRO, P/UIO Fleet).
- Support the implementation of the yearly Business Plan BP with NSCs and follow up the progress on all elements.
- Support the development and implementation of targeted effective aftersales incentive programs.
- Support Dealer to improve fleet and government aftersales revenues along with Retention.
- Plan and hold dealer periodic visits to ensure actions implementation and business operations.
- Hold periodic (monthly and quarterly) review meetings with dealers to discuss business performance and set of actions - if needed.
Project Execution:
- Coordinate the implementation and on-ground execution of the Projects with all stakeholders, internally and externally
- On time completion
- Right level of quality
Data & CRM:
- Set and implement initiatives to ensure availability, accuracy, and accessibility of Service database in Salesforce in coordination with relevant stakeholders
- Database completeness and accuracy
Communication and working relationship:
The job requires effective relationships with:
- NKSA Aftersales, CX, Sales and Marketing teams
- KSA dealerships’ aftersales management and team
Framework, boundaries, and decision making:
- The job requires to secure relevant functional involvement, input and cross-functional alignment on projects as needed.
KPIs:
- Service Retention: Fleet Service Retention
- Parts Sales Revenue: Gross sales & channel sales (P/CPRO and P/UIO) through Fleet and IRF channel
- Accessory & Commodity Sales: NGMO, Batteries and VA sales – Fleet and IRF.
- Special Projects: Deliverables
What we are looking for:
- Bachelor’s degree in engineering, sales, marketing or Equivalent.
- At least 8 years work experience in automotive aftersales business in the GCC/ME:
- Track record of success in managing aftersales operation
- Automotive Aftersales Business and Operations Management (Service & Parts)
- KSA Market and B2B/B2C customer mindset experience
- Customer Satisfaction
- PDCA Management
- Automotive Technical Knowledge
- Confident using MS Office (mainly Excel and PowerPoint)
- Excellent communication skills in English and Arabic required
At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.
Saudi ArabiaNissan Motor Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nissan Motor Corporation and has not been reviewed or approved by Nissan Motor Corporation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, pharmacy benefits, and disability and life insurance options. Access to on-site medical centers and pharmacies at major locations further strengthens perceived coverage breadth.
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Wellbeing & Lifestyle Benefits — Vehicle-related perks such as employee leasing/discount programs and profit sharing are highlighted as standout rewards that add meaningful lifestyle value. On-site fitness centers or gym reimbursements and occasional on-site amenities also contribute to a stronger overall perks experience.
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Leave & Time Off Breadth — Time-off offerings are portrayed as robust, with accrued vacation and a stated set of paid holidays. This breadth can meaningfully enhance the total rewards picture, especially where workloads are demanding.
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What We Do
At Nissan Motor Corporation, we are transforming how people live and drive — and we need passionate innovators to help us create a more sustainable future. As a global automotive leader, we take pride in enriching the lives of our employees and believe your passion, talent, and dedication are essential to our success. That’s why we provide career growth opportunities to help you move ahead, internal mobility so you can explore other career paths, and a healthy work-life balance so you always feel your best. In the spirit of “doing what others don’t dare to do,” we value your knowledge and life experience. We work to ensure all employees have a voice and always feel comfortable using it. Join us on our journey into a future of possibility, and experience a career as exhilarating as the open road.
Why Work With Us
Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation.
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