Manager, Ads Ops Solutions LATAM

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Roles & Responsibilities

At Netflix, our mission is to entertain the world through stories shared at the right place and at the right time. The Ads Operations team is core to ensuring strong partnerships with our advertising partners while protecting the experience for our viewers.  

We’re looking for a stunning, savvy Manager of Ads Ops Solutions who will lead the team that steward ad campaign activations, troubleshoot, and maximize operational outputs for our clients. In partnership with our Account Management, Demand Management, and Product & Tech,  they will be responsible for designing best-in-class post-sales workflows that are both locally relevant and globally impactful. This person can be based in São Paulo or in Mexico City.

Curiosity, ad tech knowledge, vendor management, and a meticulous approach to global scale are the keys to success. Our ideal candidate is an expert in the Ad ecosystem with a passion for innovative creative formats and experience in linear advertising and Dynamic Ad Insertion

In this role, you will

• Lead the LATAM Ads Ops Solution team that are responsible for campaign activation, troubleshooting, and operational efficacy

• Partner with the Product and Engineering teams to iterate on scaled workflows, navigating between efficient vendor support and the future state of automation 

• Partner with the Account and Demand Management teams to ensure on-time activation and an efficient engagement model

• Develop metrics and measure performance against business requirements, aligning improvement projects to bridge operational shortfalls and identify future opportunities for improvement. Collect data to identify root-cause problems.

• Define the external vendor's support strategy and diversity to ensure proper day-to-day support, load balancing, and business continuity

• Monitor Global delivery performance for the business inclusive of risk reporting and PMP/PG/Direct partner-spend to prioritize activation, escalation and troubleshooting

• Capture future Ads Operations business needs as the business scales and translate to a future state of support (delegate, automate, eliminate)

• Ensure consistency and alignment across all regional Ads Ops Solutions team, leveraging a follow-the-sun model

• Oversee final feature and acceptance testing of new Ad Server features and capabilities that will be leveraged by the Ad Operations team to support the business

• Drive continuous improvement on SLAs for campaign activation and optimization to exceed client and partner expectations 

• Advocate, understand, and communicate the company values

The ideal candidate has:

• 8+ years of Ad Operations, and/or Ad Tech experience with applied project management methodologies and certifications

• 5+ years of managerial experience, experience with global markets a plus

• Deep comprehension of Commercial Ad Platforms (GAM/FreeWheel, Xandr, Nielsen, DV, IAS, Salesforce)

• Fluent in English, Brazilian Portuguese and/or Spanish

• Experience working in proprietary Ad Technology is preferred 

• Strong familiarity with Direct IO, Programmatic, and Live Advertising 

• Strengths building cross-functional relationships, developing insights, managing projects, and articulating success

• Mastered simplifying complexity, managing large sets of inputs, and prioritizing with precision

• A data-driven approach to problem-solving and analysis; managing accountability for deliverables

• Driven partnerships with Product and Business operations teams for tooling and workflow implementation

• Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed

• Excellent verbal and written communication skills and exceptional attention to detail

• Experience in international environments

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.