Manager - Accounts Receivable, Customer Financial Services

Job Description

Our people are the life of this company. Together, we build life into the kitchen.

We are a nationwide team, designing and manufacturing the most comprehensive choice of kitchen cabinets in the U.S. Our people pride themselves on genuine collaboration, working to deliver a seamless, integrated, quality experience to anyone and everybody. Our shared purpose is to bring the kitchen to life — the place where people spend such a meaningful part of their personal and family lives, and the true heart of any home. This is why your career with our company can be so satisfying, rewarding and worthwhile.

Headquartered in Livonia, MI, we have more than 20 office and manufacturing operations across 11 states. Our Marketing and Creative Services teams support many of our brands, including KraftMaid, Merillat, Medallion, and Schuler.

JOB SUMMARY:      Responsible for analyzing and managing customer Accounts Receivable (A/R) and Credit for new and existing customers for our Dealer/Distributor channel of business. Responsible for leadership of the Dealer/Distributor AR/CFS Representative team. Monitors and follows up on AR past dues, collection metrics for Dealer/Distributor business channel to minimize bad debt exposure, and achieve working capital and DSO reduction goals for the company. Builds relationships with customers, field sales, logistics, operations, management, and customer care.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

Analyzes and manages customer accounts receivables; manages all A/R and credit needs for new and existing customers.

• Uses various reporting tools, programs and elements to prioritize collection tactics and strategies for minimizing open A/R and past due invoicing.
• Collaborates with and determines customer credit risk using financial and commercial analysis from various credit reporting agencies.
• Helps to establish appropriate customer credit limits taking into consideration customer risk and commercial trade credit information
• Works closely with the customer, sales, division management and customer care to develop Cabinetworks Group and/or customer specific operating procedures to manage risk
• Manage all orders for credit hold/release for customers falling outside the agreed-upon strategy by administering the order entry system credit control process
• Remains current on legislation and current business/competitive practices affecting credit and collection activities
• Works closely with Sales and Finance to implement appropriate security agreements, promissory notes, payment plans and/or personal guaranty’s in order to minimize risk or, when necessary to gain, maintain or maximize profitable sales
• Develops and maintains a functional leadership role in all aspects of AR credit and collection management for the Dealer/Distributor business channel team as well as interface with business partners
• Provides credit & collection training as needed to business partners
• Provides training to business partners on systems that support the credit & collection process
• Interact with non-credit & collection functions to provide support as needed; assists in the achievement of Cabinetworks Group's strategies.
• Manages and coaches Dealer/Distributor team members to ensure productivity, efficiency, and effectiveness.
• Provides coaching/mentoring to develop skills that promote Cabinetworks Group core values and positively reinforces those behaviors
• Develops people resources to meet Cabinetworks Group's AR/CFS department skill requirements and individual career objectives
• Embraces the Human Resource process to ensure alignment of goals, performance feedback, continuous development, and succession planning

QUALIFICATIONS AND SKILLS REQUIRED:

• Bachelor's degree (Finance, Accounting, or any quantitative discipline)
• Minimum of 3-5 years accounts receivable experience
• ,Minimum 2 years of experience leading/managing staff
• Excellent communication skills with the ability to handle situations dealing with multiple cultures
• Strong computer skills including all Microsoft Office applications, advanced knowledge of Excel.  Experience with ERP systems (Oracle, Unidata, Decade) is a plus, as well as Billtrust eInvoice Connect payment portal
• Excellent problem-solving skills
• Attention to detail
• Ability to be insistent if necessary
• Excellent time management skills with the ability to prioritize duties
• Working knowledge of financial accounting

PHYSICAL REQUIREMENTS:

• Sitting for Extended Periods: The nature of the job involves sitting at a desk or workstation for extended periods while performing administrative tasks, using a computer, and engaging in various in-office activities.
• Computer Use: Proficient use of a computer, including typing, mouse manipulation, and viewing a computer screen for extended periods is essential.
• Manual Dexterity: Ability to use office equipment such as phones, photocopiers, fax machines, and printers. This may require fine motor skills and dexterity.
• Lifting and Carrying: Occasional lifting and carrying of office supplies, documents, and other materials, typically not exceeding a certain weight limit (e.g., 20 pounds).
• Mobility: Ability to move within the office environment to access filing cabinets, printers, and other office equipment.
• Communication: Clear verbal and written communication skills to interact effectively with colleagues, clients, and other stakeholders directly in person or via electronic communication.
• Visual Acuity: Ability to read printed and electronic documents, as well as distinguish colors, for tasks such as proofreading and reviewing documents.
• Multitasking: The ability to handle multiple tasks simultaneously and prioritize work effectively, which may require mental agility and adaptability.

ShiftFull or Part TimeFull time

Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish