Manager, Accounting Operations and Support Services

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About the Team

The Accounting Testing and Shared Support team serves as a force multiplier within the Chief Accounting Office. By combining deep financial expertise with agile execution, the team ensures the department can scale seamlessly during critical initiatives, transformation programs, and high-volume periods.

About the Role

We are seeking a manager to lead the operations of our Chief Accounting Office Testing and Shared Support team in Pune, India. This team provides critical support across strategic initiatives, staff augmentation, and testing programs globally.

In this role, you will manage a team of FTEs, ensuring the seamless execution of systems testing, planned coverage, and high-volume period support. You will be responsible for maintaining a skilled bench of SMEs who serve as a readiness response team, deploying them rapidly to absorb high-speed workloads. You will act as the operational leader on the ground, ensuring the team is equipped to scale during critical transformation periods.

Key Responsibilities

Staff Augmentation & Coverage Execution

• Manage the execution of the coverage model for planned absences (LOA) and peak workload periods to ensure business continuity.

• Oversee staff augmentation resources, ensuring robust knowledge transfer and operational readiness.

• Collaborate with functional managers globally to streamline approvals, workflows, and resource allocation.

UAT & Testing Programs

• Lead the execution of User Acceptance Testing (UAT) for strategic programs, including M&A integrations and cyclical processes (OE, compensation cycles, R1 & R2).

• Work closely with SMEs to develop detailed test scenarios, maintain strict documentation, and validate test quality.

• Supervise the execution of bulk testing scenarios and actively identify opportunities to implement automation for efficiency.

High-Volume Processing & Readiness Response

• Manage a pool of highly skilled SMEs acting as "readiness response teams" to support high-speed, large-scale work surges.

• Execute against the operational calendar to anticipate cyclical high-volume periods (e.g., Quarter-End, Year-End) and align team capacity proactively.

• Deploy flexible workforce capacity quickly to ensure uninterrupted execution during global surges.

People Leadership & Talent Strategy

• Manage the day-to-day performance and development

• Drive engagement, career development, and internal mobility opportunities for the team within the wider Finance function.

• Maintain transparent communication with global senior leadership regarding role clarity, priorities, and project status.

About You

Basic Qualifications:

• 8 - 12 of experience in Finance, with 2 - 4 years of proven experience managing teams and supervising employees.

• Bachelor’s Degree in Finance, Accounting, or Business is required (MBA is a plus).

• Strong background in systems testing, UAT execution, and financial process improvement.

• Experience working in a Global Capability Center (GCC) or shared services setup, collaborating with US/Global stakeholders.

Other Qualifications:

• Ability to navigate organizational ambiguity and collaborate effectively across time zones.

• Strong communication, change management, and people development skills.

• Hands-on experience with high-volume financial operations cycles (QE, YE, compensation, M&A integration).

• A continuous improvement mindset focused on driving efficiency and accuracy.

• The ability to manage a rapid-response capability that ensures Finance can absorb large-scale work with minimal disruption.

• A service-oriented mindset that balances immediate operational deliverables with long-term team growth.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

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