Product Offering:
Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:
Connect — A unified API that integrates with hundreds of payment gateways, processors, and alternative payment methods worldwide, including digital wallets. Merchants access the global payments ecosystem through one connection.
Vault — A PCI-compliant secure repository for payment methods. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at scale.
Optimize — Workflow-driven routing and retry logic that directs each transaction to the best-performing gateway in real time. On average, 7.9% of failed transactions succeed immediately when retried on a secondary gateway. This is where merchants recover lost revenue and increase authorization success rates.
Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following Spreedly's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate within the same platform.
Resolve — Centralized management and reporting that reduces operational silos, strengthens security, and improves billing control across a merchant's entire payment operation.
Responsibilities
- Lead, coach, and develop a team of Account Managers across SMB, Mid-Market, and Enterprise segments
- Own team forecasting, pipeline health, and reporting to ensure predictable performance against NRR goals
- Build and refine operating rhythms for the team, including 1:1s, deal reviews, and performance management
- Partner with Sales, Product, Marketing, and Customer Success to develop and execute segment and whitespace strategies
- Drive deal strategy and execution with the team, including proposal development, negotiation guidance, and expansion planning
- Create and standardize tools, templates, and playbooks that elevate how the team engages customers
- Serve as a senior escalation point for strategic and global accounts and ensure a best-in-class customer experience
- Hire, onboard, and grow talent within the Account Management organization, including developing team leads and future managers
- Navigate and champion organizational change, helping the team adapt as Spreedly scales and evolves
- Travel up to 20% of the time, including internationally, to support customer relationships and team needs
Requirements
- 5+ years of total experience in Account Management and/or Customer Success
- 3+ years of experience managing a team of account managers or existing business sellers, including enterprise segment exposure
- Industry experience with PSPs, payment orchestration, or payment platforms
- Aptitude for technology and ability to communicate and work effectively with highly technical customers and internal stakeholders
- Demonstrated success managing and growing a multimillion-dollar book of business, with a strong understanding of NRR and expansion dynamics
- Proven experience working with international/global customers and navigating complex, multi-stakeholder organizations
- Strong operational rigor, including forecasting, pipeline management, and running effective team cadences (1:1s, QBRs, and deal reviews)
- Superior verbal and written communication skills, with the ability to influence up, down, and across the organization
- Ability to operate autonomously in a dynamic, fast-paced, and evolving environment, maintaining a positive, solutions-oriented attitude
Additional Skills We Value:
- Experience with consumption-based or API-first SaaS models and managing high-retention outcomes.
- Demonstrated success during high-growth scaling periods ($20M–$100M ARR)
We Offer Our Canada-Based Employees:
- Competitive salary + Equity
- Group Life Insurance and Disability Coverage
- Medical, Vision, and Dental coverage
- Pension contribution
- Open Paid Time Off policy
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- $1,ooo professional development stipend
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
Spreedly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Spreedly and has not been reviewed or approved by Spreedly.
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Healthcare Strength — Employer-paid medical and dental coverage for employees, spouses/domestic partners, and families, with optional vision, is prominently provided. Company-paid life and disability insurance further reinforce the health protection offering.
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Leave & Time Off Breadth — An open PTO policy, paid holidays, and references to sabbaticals create broad time-off flexibility. This breadth is paired with a remote-friendly work setup.
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Parental & Family Support — Paid parental leave of 12 weeks is available for employees. Coverage of spouses and domestic partners within health benefits complements family support.
Spreedly Insights
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What We Do
Build best-in-market payment systems by connecting to any payment service. Enable, optimize, and analyze online revenue with Spreedly’s flexible payments platform. See how you can start today: https://www.spreedly.com Connecting to multiple payment services, known as payment orchestration, is the new standard. Building and maintaining custom payment integrations is slow and expensive. Our PCI compliant solution lets you connect once and stay ahead of your payments strategy.
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