Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Kaseya is seeking a dynamic and experienced Manager of Account Management to lead our account management team. Are you a proactive, results-driven leader ready to guide a high-performing sales team? If you thrive in a dynamic, energetic management role, Kaseya is the perfect place for you. Our top performers are dedicated to going above and beyond to enhance our customers' success while advancing their own careers and financial growth.
This role is crucial in ensuring our clients receive unparalleled service and support, driving client satisfaction and retention, and maximizing the value of our solutions. The ideal candidate will have a proven track record in account management, strong leadership skills, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
- Team Leadership: Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth.
- Client Relationship Management: Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact.
- Strategic Planning: Develop and execute strategies to enhance client satisfaction, retention, and overall account performance.
- Performance Metrics: Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met, and implement improvement plans as needed.
- Issue Resolution: Address and resolve any client issues or escalations in a timely and effective manner, ensuring client satisfaction.
- Collaboration: Work closely with cross functional teams to ensure alignment and deliver a seamless client experience.
- Reporting: Provide regular reports and updates to senior management on team's account status, client feedback, and team performance.
- Innovation: Identify opportunities for process improvements and best practices to enhance the efficiency and effectiveness of the account management function.
- Development: Offer ongoing training and development opportunities for both new and experienced employees to foster growth and ensure that goals are achieved.
Qualifications:
- At least 2 years of managing a team of quota carrying account managers or account executives. Managing a team of at least 5 sales representatives.
- Strong understanding of client management and relationship-building techniques.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Proficiency in CRM software and account management tools.
- Experience in the IT or software industry is a plus.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Top Skills
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
Gallery
