15Five develops effective managers, highly engaged employees, and top-performing organizations.
The Role
15Five is a strategic performance management platform that helps businesses and their people thrive by turning insights into action. It empowers HR leaders with data-driven recommendations, equips managers to drive change, and boosts engagement, performance, and retention. The platform combines generative AI, custom analytics, and human-centered design in one solution, offering 360° reviews, engagement surveys, goal and OKR tracking, manager coaching, and ongoing feedback tools like guided 1-on-1s and check-ins.
A career at 15Five is more than a job, it’s a culture of personal and professional growth. We’re a fully remote, high-purpose, high-performance team that values meaningful connections and celebrates diverse experiences.
Lead the Account Management team to deliver predictable renewal and expansion success. Drive retention, growth, and account health by combining data-driven insights, strategic planning, and strong cross-functional alignment. Coach and develop Account Managers to uncover customer pain, build trust, sell on value, and close expansion opportunities, ensuring alignment with aggressive renewal and growth targets in a fast-paced environment.
Core Responsibilities
- Account Strategy & Growth
- Develop and execute a strategic plan to achieve/exceed renewal and expansion targets, prioritizing high-value and at-risk accounts
- Ensure renewals deliver mutually beneficial commercial terms and maintain long-term account health
- Collaborate cross-functionally to build accurate renewal and expansion forecasts and adjust account plans based on insights on a daily/weekly basis
- Proactively monitor account health and expansion opportunities, providing qualitative and quantitative insights to executives and internal stakeholders about customer needs and opportunities to create customer value
- Partner with R&D, CX, Marketing, and Sales to ensure customer feedback informs product development and go-to-market strategy
- Leadership of the Account Management Team
- Set clear expectations, goals, and success metrics for Account Managers to drive predictable renewal and expansion performance
- Monitor individual and team performance, providing actionable feedback and guidance to optimize results
- Coach and develop Account Managers to accelerate skill growth, address performance gaps, and support career progression
- Establish and maintain standardized playbooks, workflows, and best practices to ensure consistency and operational efficiency
- Advocate for the team, ensuring Account Managers have the tools, resources, and cross-functional support to succeed
- Foster a high-performing, collaborative, and customer-focused culture that encourages accountability, learning, and experimentation
Accountabilities and Metrics
- Renewal Rate and Gross Revenue Retention (GRR) – Achieve/exceed renewal targets
- Net Revenue Retention (NRR) – Meet/exceed expansion targets
- Expansion Pipeline - Meet/exceed expansion pipeline targets
- Forecast Accuracy – Maintain accurate, reliable, data-driven forecasts of renewals and expansion for current and future quarters
- Executive Insights – Provide actionable renewal and expansion insights with clear, prioritized recommendations
- Team Performance – Account Managers hit/exceed renewal and expansion goals
Required Experience
- 5+ years of experience managing strategic accounts in a SaaS environment, with direct responsibility for renewal, expansion, and customer growth
- Team Leadership – Proven experience leading, coaching, and developing high-performing sales teams (ideally 5–10 direct reports)
- Experience building and executing account-level and territory-level plans to meet revenue, renewal, and growth targets
- Demonstrated success working with R&D, Product, CX, Marketing, and Sales to drive account outcomes and influence organizational priorities
- Strong track record of building trusted executive-level relationships and managing complex customer lifecycles
- Comfortable leveraging data to create accurate renewal/expansion forecasts, monitor account health, and provide actionable insights to leadership
Key Competencies
- Ability to motivate, develop, and hold a sales team accountable to goals and standards
- Strong quantitative and qualitative analytical skills to interpret account data and drive decisions
- Deep understanding of customer needs, outcomes, and journeys, with the ability to translate data and insights into actionable plans
- Excellent verbal and written communication; able to influence cross-functional stakeholders and executives
- Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
- Encourages iterative approaches to account management, learning from successes and failures to improve outcomes
- Use of AI tools and other software to build systems and scale team impact
Sample Week in the Life
- Monday: Sales Leadership Weekly, Account Management Team Meeting, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Tuesday: Leadership Forecast Review, Expansion Pipeline Review, Team 1:1s, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Wednesday: Expansion Deal Walk, Team 1:1s, Enablement Strategy Sync, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Thursday: Lead Training, Call Reviews/Live Coaching (Join 3 customer calls to support your team on renewal and expansion opportunities)
- Friday: Forecasting, Renewal 1:1s, Call Reviews/Live Coaching, Prioritize and share cross-functional feedback from the week, provide feedback on a marketing campaign for next quarter’s renewals
We offer amazing benefits that align with our values and culture:
Your Health
Medical, dental, vision with 15Five cost subsidy
Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
Inclusive Benefits Stipend
Access to mental health support via TalkSpace
Physical wellness online coaching
Your Life
Flexible Time Off Program
Generous leave for new parents
Military leave
16 Paid Holidays
Sabbatical Program
Your Future
401K with 4% Matching after 6 months
Your Work Life
Remote work
Work with experts in leadership, culture, and personal development
Weekly Thrive Time
Reimbursement programs
For more information see:
Our Mission, Vision, & Values -https://www.15five.com/about
Our People and Culture -https://www.15five.com/about/careers
Diversity, Equity, Inclusion, & Belonging -https://www.15five.com/deib
Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The base salary range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the role across all US locations. We benchmark all roles for compensation in ranges relative to the top half of the market of similar tech companies using up-to-date market data. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.
Note that base salary ranges are reviewed each year based on up-to-date market data, and team members who are performing are eligible for a merit increase, budget permitting. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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The Company
What We Do
Founded in 2011, 15Five equips HR leaders to play a strategic role in their company’s growth. HR leaders use 15Five to combine engagement, performance and OKRs on one platform so they can make insightful decisions and take strategic action. Unlike other “command and control” performance systems, 15Five uses the latest in people science to turn managers and employees into self-driven owners of performance and engagement. To further the impact of talent on company growth, 15Five also provides education, coaching and community for HR leaders, managers and employees. HR leaders at over 3,000 companies, including Credit Karma, Spotify and Pendo, rely on 15Five’s software and services to make their talent a growth driver.
Why Work With Us
A career at 15Five is more than a job. Our culture embraces personal and professional growth, empowering you to be your best and to bring your whole self to work. We help people become their best selves to create highly-engaged, high-performing organizations, starting with ours.
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