Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Overview
•  Mastercard is a technology company in the global payments business, we operate the world’s fastest payments processing network, connecting consumer, financial institutions, merchants, governments, and businesses in more than 210 countries and territories
•  The Caribbean – made of more than 27 countries – is a diverse and dynamic region, with unique challenges and opportunities. Due to its diversified nature, it is a region primed for innovation, where electronic payments are enjoying an increasingly wider acceptance
•  This role is primarily customer facing, and is primarily focused on ensuring the successful execution of Mastercard initiatives in CAB across Digital Payments, Prepaid, Credit or Debit Cards by partnering with Mastercard clients,
•  The position is based in Santo Domingo, Dominican Republic, and reports to an Account Management Director. This resource will work closely with the Country Manager of Aruba, and Curacao as well.
• The main reasonability of this role is to lead the successful execution of existing and new business initiatives with existing clients leveraging all Mastercard’s assets and applications for Caribbean markets.
This person should be able to:
o  Align execution efforts with Account / Country Managers and other internal stakeholders (Products, Marketing, Customer Delivery, CIS, etc.), within the market, regional and global teams; exhibit strong leadership and accountability in the process
o  Quickly build rapport and trust with multiple levels of a client organization, with the objective of facilitating information sharing, and increasing visibility into third party execution efforts
o  Adhere to strict time tables, and be accountable for the on-time execution of business initiatives; be able to successfully influence third party organizations for the on-time delivery of initiatives
o  Track the performance of the current portfolios as well as of the pipeline of new initiatives against plan and/or original business cases
•  Support the deal negotiation process and the creation/approval of financial business cases
All About You
•  Solid experience (+5 years) in the Caribbean market or in business verticals close to payment or financial technology industry.
•  Strong client management, business development, or sales experience – ability to understand customer and constituent needs, marketplace dynamics, industry trends and competitive landscape.
•  The successful candidate must be commercially savvy, sales driven, and at ease during negotiations with customers; he/she must be a skilled negotiator; must demonstrate the leadership skills to identify opportunities both internally within the account management teams, as well as externally with financial institutions and alternative distribution channels
•  Strong financial acumen; proven ability to perform quantitative analysis to build business cases, report on program results and present to internal and external parties; Excellent writing and presentation skills; ability to develop and communicate program strategies and vision to executive management
•  Team player; strong influencing skills, with the ability to convince and execute through others who do not report directly
•  Self-starter, able to work under limited supervision, and in an ambiguous environment; used to dealing with short-term financial targets, and high pressure environments
•  Background in Digital, Technology and Solution / Consulting selling is a plus
•  Fluent in English and Spanish

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.