Manager, Account Management

Company Description

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

We are looking for a Manager, Account Management to be based in Kuala Lumpur. This role will be reporting to the Account Management Team Lead in the Commercial Department. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate with internal departments to facilitate client need fulfillment

Qualifications

• 3 - 5 years’ experience within a client management role preferable

• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce

• Experience leading a team will also be considered an advantage

• Exceptional verbal and written communication skills.

• Ability to collect, track, and analyze large amounts of data.

• Adaptability and strong problem-solving skills.

• Outstanding knowledge of MS Office

• Knowledge in Salesforce is a plus

• Ability to speak in other languages would be an added advantage

Key Competencies:

• Account Management

• Client Relationship Building

• Upselling/Cross-Selling

• E-Commerce

• Revenue Management

• Project Management

• Data Analytics

• Critical Thinking/Problem Solving/Negotiation

Additional Information