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Accelerate the ad technology evolution.
The Role
Manage and develop a team of Account Managers while owning key agency and marketer partnerships. Provide strategic, data-driven guidance on the Index Exchange platform, support new business, grow programmatic deals, forecast revenue, and track performance against targets. The role requires strong stakeholder management, client communication, program management, and expertise in digital media and programmatic advertising.
Summary Generated by Built In
About Index Exchange:
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.
What’s it like to work at Index?
Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?
Here’s what you’ll be doing:
- Manage and develop a team of two Account Managers, providing ongoing coaching, performance management, and professional development support.
- Maintain direct ownership of a portfolio of key agency and marketer partnerships, delivering exceptional service and strategic guidance.
- Serve as the day-to-day contact for existing agency and brand marketer partners, while delivering expertise in the IX platform.
- Provide data-driven insights and recommendations to clients to help them solve challenges and capitalize on opportunities within the programmatic landscape.
- Partner with business development to support new business efforts and evangelize the Index Exchange brand in market.
- Collaborate with publisher account teams to identify and secure new deal opportunities, as well as ensure the health and growth of existing deals.
- Guide your team through ambiguous situations and evolving client needs, modeling a solutions-oriented, bias-for-action mindset.
- Attend relevant industry events and entertain partners in innovative ways that foster engagement and strategic account growth.
- Forecast revenue growth across your team’s book of business and track delivery against targets and OKRs.
- Lead and participate in regular knowledge share sessions, contributing to a culture of continuous learning and improvement.
Here's what you need:
- 6+ years of experience in digital media, with an in-depth understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.).
- 1-2 years of experience managing direct reports, with a demonstrated ability to coach, develop, and hold a team accountable.
- Proven experience working with large agencies; experience with Dentsu or WPP is a strong plus.
- Ability to thrive in an ambiguous environment — you’re comfortable operating without a perfect playbook and can bring clarity and direction to your team when needed.
- Strong communication and storytelling skills — ability to be clear and compelling when presenting internally and externally, with the ability to tailor your message to different audiences.
- Expert-level adaptability: you navigate change with confidence and help others do the same.
- Advanced stakeholder management skills, with the ability to build trust and influence across clients and internal teams.
- Proven ability to leverage data and analytics to solve customer problems and drive strategic recommendations.
- Goal-oriented approach to client management — you are constantly seeking opportunities to add value, build relationships, and deliver actionable insights that grow revenue.
- Strong program management and organizational skills; ability to prioritize and meet deadlines across a complex portfolio.
- Proficiency in Salesforce and other CRM/analytics tools (e.g. DOMO, Looker); advanced skills in Microsoft Excel.
- A Bachelor’s Degree from an accredited university, preferably in business, marketing, communications, or a technology-related field.
Why you’ll love working here:
- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Monthly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here
Equal employment opportunity
At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.
Index everywhere, Index anywhere
Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review.
Vacancy Status: This posting is for an existing vacancy.
Skills Required
- 6+ years of experience in digital media
- In-depth understanding of the programmatic advertising landscape, including ad servers, ad networks, exchanges, SSPs, DSPs, agency trading desks, and PMPs
- 1-2 years of experience managing direct reports
- Experience coaching, developing, and holding a team accountable
- Experience working with large agencies
- Experience with Dentsu or WPP
- Ability to operate effectively in ambiguous environments and provide clarity and direction
- Strong communication and storytelling skills for internal and external presentations
- Adaptability and ability to navigate and support others through change
- Advanced stakeholder management skills and ability to build trust and influence
- Ability to leverage data and analytics to solve customer problems and develop strategic recommendations
- Goal-oriented client management skills focused on relationship growth and revenue delivery
- Strong program management and organizational skills
- Proficiency in Salesforce and other CRM or analytics tools such as DOMO and Looker
- Advanced Microsoft Excel skills
- Bachelor's degree from an accredited university
- Degree preferably in business, marketing, communications, or a technology-related field
Index Exchange Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Index Exchange and has not been reviewed or approved by Index Exchange.
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Affordable Benefits — Medical, dental, and vision coverage is described as fully paid for employees and often for dependents in the U.S., reducing out-of-pocket costs. While specifics vary by region, public materials consistently emphasize low-premium coverage.
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Parental & Family Support — Parental leave is positioned as generous and inclusive, with birthing parents able to take extended fully paid leave and structured return‑to‑work support. Coverage also extends to non‑birthing and adoptive parents, with fertility benefits highlighted.
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Leave & Time Off Breadth — Time off combines substantial PTO with additional health days and personal obligation days, expanding rest and recovery options. Volunteer time off and the ability to work from another location for part of the year further broaden flexibility around time away.
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The Company
What We Do
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large. Our global teams are dedicated to driving industry standards and building technology that delivers scale, efficiency, and long-term value for our customers and partners. In our workplace, we pride ourselves on fostering an environment of openness where everyone feels connected and supported - a place where you can be your best inside or outside of work.
Why Work With Us
When you join Index Exchange, you’ll be working at an engineering-first company. Our foundation is our technology platform and all of the Indexers who come together to improve, extend, and reinvent it. We invest heavily in building an organization that’s committed to DEI&B, our core values, and our vision of total market efficiency.
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