Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
We are seeking a highly motivated leader and team player to join the ServiceNow partner team to drive and support a plan to accelerate and scale the growth of the ServiceNow Management Consulting partnerships.
This is a key and strategic role that requires a balance of alliance management, strategic thinking, business acumen and a roll-up your sleeves and 'get it done' attitude. You will be working with the industries top management consulting firms building thought leadership and developing strategic partnerships to activate the market together. You will be chartered to enable deeper collaboration and higher agility by energizing and enabling key client partners and engagement teams. You and your partners will collaborate closely to drive high impact vertical and horizontal workflow motions in topics like Industry business transformations, Service Operations, Employee Empowerment, Customer Service, Finance and Supply Chain and Intelligent Applications. You will work with the partners to embed GenAI values in thought leadership, solutions, and client engagement teams.
You must be a highly motivated team player with expertise working in a fast paced, cross-functional manner. You need the ability to establish broad senior level relationships and you have a proven track record on delivering results and getting things done. You will demonstrate a strong business acumen, have outstanding communication skills and are able to effectively build relationships with partners and executive leaders in the partner and ServiceNow ecosystem.
Your primary responsibilities will include defining the vision, creating the strategy, and leading the partnerships to execute plans to achieve impactful outcomes for ServiceNow and the partner. You will establish and maintain business relationships with leadership, client partners and engagement teams, while managing the day-to-day interactions across multiple ServiceNow organizations. You will lead and manage collaborative efforts with partners to develop and promote thought leadership. Enabling top practice leadership, senior Client Partners, and Engagement Management on the ServiceNow platform and solutions will be paramount to developing a successful partnership. You will initiate and lead participation in the partners digital labs and innovation centers to establish high impact ServiceNow solution demonstrations, showcasing the business outcomes clients can realize through the platform to solve real world problems. These partnership initiatives will result in driving "Sourced and Partner Impacted" NNACV for ServiceNow where you will manage pipeline reporting and showcase wins and key outcomes to elevate the visibility of our Management Consulting partnerships within ServiceNow.
What you get to do in this role:

• Create and execute a partner business development plan to drive engagement with Management Consulting Partners. Leverage your passion for driving initiatives by influencing internal and partner organizations while they work to present the value of the partnership, and evangelize jointly innovated thought leadership and offerings
• Participate in joint digital days to establish deep awareness of the value of the ServiceNow platform and the partnership
• Establish a presence in the partners innovation centers to become an embedded element of the partners transformation story
• Manage and expand key stakeholder contact networks with assigned Partner(s) and works closely with internal teams to identify and expand networks
• Serve as the primary GPC (Global Partnerships and Channels) touchpoint for field sales and client teams when the partner is engaged and active in an account
• Build mindshare within ServiceNow partner field leadership and client teams to drive opportunities to engage in co-selling
• Customers are at the center of everything we do, you need to ensure together we are delivering high-value customer outcomes where partners are engaged with ServiceNow
• Identify joint offerings capabilities with Partner(s) and coordinates a related Go To Market strategy
• Build joint governance models to ensure effective partnership management and execution
• Work with ServiceNow partners to generate new relationships and business in existing accounts and in new markets
• Design enablement strategies and strategic growth initiatives and communication materials associated with launching joint initiatives

In order to be successful in this role, we need someone who has:

• Experience working for or with Management Consulting firms (e.g. McKinsey, BCG, Bain, Deloitte)
• Strong track record of partnership management experience
• Sound business acumen skills; thrive in a fast-paced, dynamic work environment

• Strategic thinker who is able to blend consulting and business strategy to develop compelling plans for new partner initiatives
• History of successfully developing and leading multiple strategic partnerships
• Comfortable with complexity and thinking on multiple levels of abstraction; demonstrates use of critical thinking techniques.
• Excellent spoken and written communication, interpersonal, relationship building skills
• Ability to work both independently and with a team
• Ability to liaise with and motivate individuals at all levels of the partner relationship
• Politically astute, good understanding of business, and able to ascertain key decision makers
• Demonstrated ability to drive strategic initiatives through a complex ecosystem
• Comfortable working with multiple internal teams, from individual contributors to senior executives, as well as building/maintaining relationships with partners
• Excellent understanding of growing and sustaining businesses in a highly competitive and changing marketplace
• Willing and able to travel as needed for the business

Qualifications
Desired Skills/Experience/Assets:

• Broad-based business and technology expertise with 2+ years in either management consulting, or alliance management with a track record of driving successful business development activities
• An understanding of the Management Consulting ecosystem
• Experience of working with organizations in multiple geographies / verticals
• Experience working with multiple Sales teams driving and building the partner ecosystem
• Highly motivated and independent contributor
• High energy, enthusiasm, and passion for the business
• Business, Computer Science or Engineering Bachelor's degree

• Technical prowess and ability to represent the joint product offerings is a plus
• ServiceNow platform knowledge a plus (not mandatory)

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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