Management Associate (Client Management)

Critical Tasks and Expected Contributions/Results:

• Engage and build strong relationships with intermediaries and/or clients.

• Support the negotiatations for profitable renewal retention of defined experience-rated and/or portfolio-rated book of business assigned.

• Provide consistent and quality support to intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve service issues promptly.

• Support employee communication meetings (English) as required by intermediaries and clients.

• Organizing and planning process trainings for key brokers as needed.

• Other duties, responsibilities or projects that may be assigned.

• Identify areas of process improvements and work with respective functions in executing changes  

• Prioritizes own work and meets agreed timelines.

• Identify areas of process improvements and work with respective functions in executing changes  

• Prioritizes own work and meets agreed timelines.

Key Challenges/Anticipated Changes in Environment:

• Ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals.

• Liaise with internal departments, e.g. underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client.

Developmental Value of Position:

• Gain exposure to account retention and attaining financial targets set on assigned portfolio

• Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals.

Experience/Knowledge, Education and Other Requirements:

• Bachelor’s Degree in Insurance, Business Administration, Accounting, Marketing or related field

• Sales support or direct sales experience in a similar industry will be advantageous

Personal Competencies Required:

• Excellent communication skills

• Microsoft applications skills including Word, Excel, PowerPoint and Outlook

• Able to multi-task and work under time pressure

• Strong analytical skills

• Good interpersonal skills

• Good organizational skills

• Adaptable

• Self-motivated, responsible and holds self and others accountable to meet commitments

• Operating effectively, even when things are not certain or the way forward is not clear

• Resourceful and independent

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.