ManagedXDR Enhanced Advisor

Principal Responsibilities:
 

• Review security-related events and assess their risk and validity based on available telemetry from network, endpoint, and global threat intelligence information in order to provide clients with concise, detailed, and well-written incident reports, root causes identification, and remediation recommendations
• Provide customers with understandable context around their security environment and threats
• Interface with clients to address their issues, concerns, and questions, and drive to satisfactory closure any issues that impact the service and its value
• Work with client and internal SecureWorks incident response teams to resolve ongoing intrusions, malware outbreaks, and other security incidents
• Provide mentorship to SecureWorks team members and clients on security strategy, tactics, techniques, and procedures
• Use the SecureWorks platform to proactivity hunt for and investigate activity within the client environment
• Provide support for all other teams involved in the delivery of the service whenever they have questions or requests from clients about specific investigations/alerts/chat/tickets.
• Provide feedback on flows/processes/tools issues and reported them according to internal processes. 

Skills:
 

• Ability to write scripts to automate new and existing tasks
• Strong technical communication skills, both written and verbal
• Attention to detail and great organizational and time management skills
• Excellent problem-solving skills that would allow for the ability to diagnose and troubleshoot technical issues
• Client-focused with a passion for delivering service excellence
• Strong sense of urgency and ability to work under pressure
• Possess high standard of integrity and confidentiality

Education and Experience
 

• SCWX: 3-5+ years of relevant experience or equivalent combination of education and work experience:
• Completion of a Bachelor’s degree or equivalent program in Computer Science, Network Security, Information Security or other applicable field and 3-5 years of work experience in the field 

Good experience with and excellent understanding of:

• Security mechanism build within Operating systems 
• Fundamental Internet protocols, services and technologies (e.g., HTTP/HTTPS, DNS, SMTP, SSH, LDAP, TCP/IP, UDP, ICMP, JSON, REST, etc.)
• Common security controls (e.g., firewalls, proxies, IDS/IPS, WAF, etc.) 

Experience with and strong understanding of:

• Performing both endpoint and network-based investigations
• Reviewing logs to identify evidence of past intrusions
• Pivot off indicators within networks to identify the scope and breadth of attacks
• Malware and exploit kit functionality
• Operating system and application exploits
• Lateral movement, living-off-the-land, and persistence establishment mechanisms
• Detection of anomalous system activity 

Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.