Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
Key Responsibilities:
Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
Provide support to the Workday-managed services team, including troubleshooting and problem resolution.
Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
Monitor service performance metrics and assist in implementing strategies for continuous improvement.
Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
Stay up-to-date with the latest Workday updates and industry trends to provide informed support to clients.
Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
Prepare and present regular reports on service performance and client satisfaction to senior team members.
Qualifications and Skills:
Requirements
Proven experience in Workday Prism and Workday Reporting with at least 3 HCM or Financials implementations across two or more phases.
10 years of consulting experience in a relevant field.
Bachelor's degree in a technical, business, or financial discipline, or equivalent work experience.
Nice-to-haves
Current Workday Reporting and Prism Certification.
3+ years of hands-on experience with Workday Prism and Reporting, including scope and requirements definition and process improvements.
Experience with estimating, implementation planning, and project management.
Knowledge of Workday Accounting Center is a plus.
Bachelor’s degree in Information Technology, Business Administration, or a related field.
Good knowledge of Workday ERP modules and functionalities, with at least one certification (level 2 support).
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Strong organizational and time management skills.
Customer-focused mindset with a commitment to delivering high-quality service.
Knowledge of ITIL or other service management frameworks.
The Managed Services Manager plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively leading a team, managing client relationships, overseeing service delivery, and driving continuous improvement, the manager contributes to the growth and profitability of the organization's managed services department. This role requires strong leadership skills, technical expertise, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations.
The estimated base salary for this job is $140,000 - $170,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $161,000 - $212,500 USD. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Position LevelManagerCountryUnited States of AmericaHuron Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.
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Retirement Support — Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
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Equity Value & Accessibility — An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
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Leave & Time Off Breadth — Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.
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What We Do
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.
