Managed Services Support Intern

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

The role will support the Maxis Managed Services Operations Centre (MSOC) in monitoring and providing first-level support across network, cloud, and managed services environments. You will work closely with internal support teams to monitor service performance, troubleshoot incidents, maintain accurate records, and ensure customer issues are addressed within the agreed Service Level Agreements (SLAs).

This role provides hands-on exposure to Maxis Managed Services, including Fixed, Broadband, IoT, Cloud, network infrastructure, and related technologies.

What are you accountable for?

• Network Monitoring & Incident Response
  Monitor network dashboards and alerts, perform initial analysis and first-level troubleshooting based on established Standard Operating Procedures (SOPs), accurately log incidents in the ticketing system, and escalate complex issues to the relevant support teams.

• Cloud Monitoring & Support
  Provide Level 1 monitoring and support for cloud environments, including AWS, Microsoft Azure, and VMware, by following guided troubleshooting procedures and escalating critical incidents where required.

• Network Configuration & Maintenance
  Support the maintenance of network devices, including routers, switches, and firewalls, while adhering to established security practices and under the guidance of senior engineers.

• Network Performance Monitoring
  Track and extract information related to network traffic, bandwidth utilisation, latency, and other performance indicators to support the engineering team in identifying areas for improvement.

• Infrastructure & Project Support
  Assist the MSOC team with infrastructure upgrades, preventive maintenance activities, project implementation, and relevant technical documentation.

• Ticket & SLA Management
  Work closely with Maxis support teams to track, assign, and update service tickets, ensuring incidents and requests are managed within the agreed SLAs.

• Customer Communication
  Provide customers and relevant stakeholders with timely and progressive updates on incidents and service-related matters using approved communication templates.

• Reporting
  Prepare, extract, and format daily, weekly, and monthly Managed Services reports for review by the Senior Engineer or Service Manager.

• Cross-functional Collaboration
  Collaborate with internal technical and support teams to resolve network, cloud, server, and security-related issues, while ensuring critical incidents are escalated promptly.

• Continuous Improvement
  Keep up to date with relevant industry trends, emerging technologies, and network solutions, and contribute ideas to improve MSOC processes and operational efficiency.

Additional Information

• Internship period: 3-6 months starting from September

• Open to undergraduate students and recent graduates seeking industry experience.

• Due to the high volume of applications, only shortlisted applicants will be contacted.

Application Process

Submit your resume through our career portal. We look forward to welcoming motivated and curious individuals to our team!

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.