Managed Services Project Manager

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Summary:

We are seeking a highly skilled and results-driven Managed Services Project Manager to oversee the successful execution of infrastructure and telecommunications projects across diverse client environments. The ideal candidate has a proven track record of managing large-scale, multi-vendor projects from initiation through completion while ensuring quality, timeliness, and customer satisfaction.

This role requires strong leadership, communication, and organizational skills to deliver high-value services in dynamic and fast-paced settings.

Key Responsibilities:

• Manage end-to-end delivery of managed services projects, from initial planning through deployment and close-out.
• Oversee 80+ concurrent or sequential projects annually, with a focus on business infrastructure services such as EIA, SD-WAN, GPON, and firewall installations.
• Collaborate with cross-functional teams, clients, and third-party carriers (e.g., AT&T, CenturyLink, Verizon) to ensure seamless coordination and communication.
• Maintain detailed project documentation including project plans, status updates, process flows, and post-implementation reports.
• Monitor and manage project scope, timelines, budgets, and resources to ensure successful delivery and operational readiness.
• Develop and implement standardized procedures to improve project workflows and increase efficiency.
• Act as primary liaison for customer communications, ensuring high satisfaction and timely issue resolution.
• Use project tracking tools to provide consistent reporting and updates to stakeholders.

Qualifications:

• 5+ years of experience in project management within the telecommunications,  or managed services industry.
• Proven experience managing large volumes of complex technical projects involving network infrastructure.
• Deep understanding of networking technologies such as SD-WAN, Ethernet, GPON, firewalls, DSLAMs, and EIA.
• Strong working knowledge of carrier coordination, provisioning, and circuit ordering (ASR/LSR/SI).
• Experience working with multiple telecom carriers and understanding their operational processes.
• Proficiency with project management software and internal databases.
• Strong analytical and documentation skills for business process analysis and optimization.
• Exceptional communication and leadership skills across cross-functional teams and client-facing roles.

Preferred Skills:

• PMP or other relevant project management certification.
• Experience with enterprise customers and/or educational institutions.
• Familiarity with provisioning tools and telecom databases.
• Ability to identify root causes of technical or operational issues and resolve them quickly.
• Strong organizational skills with a proactive and goal-oriented approach.

Why Join Us?

• Work on innovative and high-impact managed service projects.
• Collaborate with experienced professionals and industry-leading partners.
• Opportunities for professional growth and leadership development.
• Competitive compensation and benefits package.

All your information will be kept confidential according to EEO guidelines.