Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
10 years total experience; 5+ years in Oracle Cloud SCM (WMS, OM, Planning, Inventory).
2+ years in support services for the above modules (or similar).
Hands-on support experience across at least three modules (must include WMS, OM + one of Inventory / Planning / Product Management).
Module expertise:
WMS: Inbound/outbound operations, RF workflows, replenishment, labeling, cycle counting.
OM: Order orchestration, pricing, sourcing, approvals, fulfillment, ship confirm.
Planning: Demand/supply plans, collections, exceptions, pegging, S&OP, scenarios.
Inventory: Item setup, org structure, UOMs, reservations, transfers, cycle counts.
Good to have: Redwood Visual Builder, Product Management, Supply Chain Execution.
Experience with OTBI/BI Publisher reporting.
Bachelor’s in IT, Business, or related field.
Oracle ERP functional knowledge; at least one Level 2 certification preferred.
Strong analytical, problem‑solving, communication, and interpersonal skills.
Team-oriented with strong organizational and time‑management abilities.
Customer-centric mindset with commitment to high‑quality service.
Knowledge of ITIL or service management frameworks.
Serve as SME for L2/L3 support, including incident resolution, service requests, configuration changes, and enhancements.
Manage day‑to‑day operations of managed services and ensure timely issue resolution.
Troubleshoot and resolve issues for Oracle-managed services teams.
Maintain strong client relationships and ensure high satisfaction.
Monitor service performance metrics and support continuous improvement initiatives.
Collaborate with cross-functional teams for smooth service delivery.
Stay updated on Oracle Cloud releases and industry trends.
Support SLA management and compliance.
Prepare regular performance and client satisfaction reports.
The Managed Services Associate plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their ERP systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experience and exceed client expectations.
Skills Required
- 10 years total experience; 5+ years in Oracle Cloud SCM
- 2+ years in support services for SCM modules
- Hands-on experience with at least three SCM modules
- Strong analytical and problem-solving skills
- Bachelor's in IT, Business, or related field
Huron Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.
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Retirement Support — Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
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Equity Value & Accessibility — An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
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Leave & Time Off Breadth — Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.
Huron Insights
What We Do
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.
