Oracle Cloud Supply Chain Management (Managed Services)

Reposted 24 Days Ago
Be an Early Applicant
5 Locations
In-Office or Remote
Senior level
Consulting
The Role
The Managed Services - Oracle SCM Functional Associate Manager will oversee managed services for Oracle ERP/SCM clients, resolving issues, guiding teams, and ensuring service delivery quality.
Summary Generated by Built In

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. 
Join our team as the expert you are now and create your future.

The Managed Services – Oracle Cloud SCM Functional Senior Associate will work as SME and will also assist in the delivery of managed services for client support projects for Oracle Cloud SaaS product (Oracle Fusion Applications Suite). This role is responsible for resolving client issues, guiding the managed services team, and ensuring high-quality, timely service delivery. The ideal candidate will have strong hands-on experience with Oracle Cloud SCM SaaS (Costing, OM, and Inventory modules + Redwood for procurement & SCM) excellent problem-solving abilities, and a commitment to customer satisfaction and continuous service improvement.

  • 10 years total experience; 5+ years in Oracle Cloud SCM ( Costing, OM, Inventory).

  • Strong hands-on experience in transitioning Procurement and SCM modules to Redwood UI.

  • 2+ years in support services for the above modules (or similar).

  • Proven expertise and hands-on experience in incidents and service requests, including configuration changes and enhancements, across at least 2 of the 3 modules (Costing is must).

  • Module expertise:

    • Cost Management/Cost & Receipt Accounting: Manages item costing, cost structures, and cost books using standard, average, or actual costing methods. Tracks material, overhead, and resource costs while ensuring accurate valuation of inventory and transactions. Handles cost accounting, cost adjustments, and periodic cost updates, with integration to Inventory, Procurement, and Manufacturing for real-time cost capture. Supports month-end closure issues, cost analysis, Receipt Accounting Accrual process, Accrual reconciliation, variance tracking, and financial reconciliation.

    • Order Management (OM):  Handles end-to-end order orchestration, pricing, sourcing, scheduling, holds, and approvals. Integrates with shipping and inventory to manage fulfillment, ship confirm, and order changes.

    • Inventory: Manages item attributes/templates, organization structures, UOMs, reservations, and various stock movements. Oversees transfers, adjustments, physical inventory, cycle counts, and on hand accuracy. Product Management (PIM).

  • Must have strong hands-on experience in transitioning Oracle SCM and procurement modules from classic UI to Redwood UI, with various configurations involved and VBS (Visual Build Studio) customizations.

  • Having exposure to other SCM modules, such as supply chain execution and planning, would be an additional advantage.

  • Experience with OTBI/BI Publisher reporting.

  • Bachelor’s in IT, Business, or related field.

  • Oracle ERP functional knowledge; at least one Level 2 certification preferred.

  • Strong analytical, problem‑solving, communication, and interpersonal skills.

  • Team-oriented with strong organizational and time‑management abilities.

  • Customer-centric mindset with commitment to high‑quality service.

  • Knowledge of ITIL or service management frameworks.

  • Serve as SME for L2/L3 support, including incident resolution, service requests, configuration changes, and enhancements.

  • Manage day‑to‑day operations of managed services and ensure timely issue resolution.

  • Troubleshoot and resolve issues for Oracle-managed services teams.

  • Maintain strong client relationships and ensure high satisfaction.

  • Monitor service performance metrics and support continuous improvement initiatives.

  • Collaborate with cross-functional teams for smooth service delivery.

  • Stay updated on Oracle Cloud releases and industry trends.

  • Support SLA management and compliance.

  • Prepare regular performance and client satisfaction reports.

The Managed Services Associate plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their ERP systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experience and exceed client expectations.

Position LevelManager

CountryIndia

Skills Required

  • 10 years total experience; 5+ years in Oracle Cloud SCM
  • 2+ years in support services for SCM modules
  • Hands-on experience with at least three SCM modules
  • Strong analytical and problem-solving skills
  • Bachelor's in IT, Business, or related field

Huron Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Huron and has not been reviewed or approved by Huron.

  • Retirement Support Retirement programs include a company 401(k) match positioned as a core element of total rewards, signaling strong long‑term savings support. Company materials and filings describe a competitive match structure with broad availability.
  • Equity Value & Accessibility An employee stock purchase plan provides company‑matched RSUs on purchased shares and is broadly accessible across the workforce, indicating meaningful equity participation. Company filings outline the plan’s match design and wide eligibility.
  • Leave & Time Off Breadth Policies emphasize flexible/unlimited PTO, paid holidays, and parental leave with caregiving resources, reflecting expansive time‑off options. Careers and benefits pages present flexibility and time away as core components of the package.

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The Company
HQ: Chicago, IL
3,753 Employees
Year Founded: 2002

What We Do

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. By embracing diverse perspectives, encouraging new ideas and challenging the status quo, we create sustainable results for the organizations we serve.

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